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Director, Customer Analytics


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Job Details

JobId: 845153BR
JobTitle: Director, Customer Analytics
State: CA
Description: Walmart is looking for a Director of Analytics for our growing Customer Experience Insights Team! The Customer Experience Insights team leverages the power of Big Data, leading edge research technology, and the best talent in the industry to define and design how our company serves our customers. At Walmart, we pride ourselves for knowing our customers and connecting with them better than any other company. We interact with our customers across more categories than any company in the world. Because we want to hear what those customers say, we gather direct feedback from over 800,000 per month – enough to understand what our customers think is working and what isn’t at each and every one of our stores and across all our digital channels. We use every visit, search, click and purchase to help deliver the easiest shopping experience both digitally and physically . We are data scientists, predictive modelers, and research gurus that work together to uncover the “why’s” behind behavior. As a Director of Analytics, you will have an opportunity to initiate innovative research techniques at scale, and leverage the power of technology, big data and analytics to improve the lives of the 200 million customers that shop with us every week. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics Develops and implements strategies to attract and maintain a highly skilled and engaged workforce Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals Manages and drives the development and management of a customer-level demand forecasting and analysis capability to inform on sources of customer profitability and strategic investments for business strategy for an analytics discipline (for example, forecasting and demand analysis, predictive modeling, data mining) Manages relationships with advanced analytics suppliers Oversees advanced statistical analytics initiatives for customer-centric management strategies Provides overall direction
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