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Director - Customer Service Applications


Shelton, CT
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Job Details

Position Title: Director - Customer Service Applications
Job Code: 454278
Job Location: Connecticut-Shelton
Prudential’s Individual Solutions Group is on a journey to transform its technology landscape from older, custom built applications to newer, packaged, cutting edge software.  The Director, Customer Service Applications (Annuities) will be responsible for building and leading the technical and business testing groups, including leading large teams.
Directs system development and implementation process including analysis, design, development, testing, and ongoing support for the client areas application systems in an environment of diverse development platforms. Responsible for a portfolio of application systems and may be the authoritative single focal point for these applications in supporting the production environments. Consults with functional leaders in the analysis of short and long-range business plans and coordinates activities with other BU or functional heads.
Responsible for project planning, scheduling, status reporting, budgets and staffing. Responsible for implementing projects consistent with long range data processing plans and installation standards. Maintains relationships with vendors and professional organizations. Partners with IT vendors to influence product roadmaps to provide Prudential with competitive advantage using industry best practices and trend. Performs related duties as assigned or requested. Provides leadership and direction through managers and staff. Develops departmental plans, including business and or organizational priorities
This leader will define and develop/support Best in Class IT programs, processes, and policies to ensure alignment with corporate strategy and goals. Partners with multi-departmental leadership and other stakeholders to locate opportunities and develop and prioritize programs/projects according to relevant measurement criteria.
Responsible for providing systems support and systems maintenance across multiple platforms; supports corporate and business area systems, distributed processing, client server, internet intranet, and Web site applications in support of our clients. Reports to the Vice President, Product & Service, Beneficiary Service Support.
We are looking for someone who loves a good challenge and can work collaboratively, across teams in support of others’ work at all levels.

We are transforming the way we engage our work, our talent and our many constituents of Life Insurance and Annuities businesses through the adoption of Agile. As outcomes, we seek to continuously improve the service experience of our existing 20 million customers, provide preference-based access and engagement with new customers, retain and attract top talent to create a diverse, engaged and fulfilled workforce as well as maintain our top-tier, rock solid marketplace reputation. We care about the new and innovative. We care about our customers and their families. We care about our distributors. We care about our talent. 
Job Responsibilities:
  • Implement and support Annuities’ customer service application portfolio with end-to-end accountability
  • Lead and develop talent consistent with Life & Annuities Technology’s talent strategy
  • Partner with Architecture to develop application portfolio roadmaps that enable business strategy
  • Collaborate and develop relationships with other technologists by partnering, pairing and sharing
  • Work with a general direction and exercise independent thinking


  • Bachelor’s degree (or foreign equivalent) in Computer Science, MIS, or related (or equivalent practical experience)
  • Ten (10) plus years of experience in the position offered, as Software Engineer, Systems Engineer, or related
  • Ten (10) plus years of experience using Java & some of the related development tools details in the "Job Responsibilities" detailed above
  • Test Driven Development (TDD) mindset & experience is a plus
  • Experience in the software development lifecycle especially Agile methodologies is a plus
  • Business and technical background in the Annuities, Insurance or Financial Service industry is a plus

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Information Technology
Schedule: Full-time
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