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Director, Employee Relations


Newark, NJ
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Job Details

Position Title: Director, Employee Relations
Job Code: 458238
Job Location: New Jersey-Newark
The Employee Relations Center of Expertise (ER CoE) has four openings for Employee Relations Directors. The ER CoE will support the Human Resources Business Partners (HRBPs) in integrating business and HR strategies in order to drive business results.

Reporting to the Vice President of Employee Relations, the successful candidates will lead a team of Employee Relations Consultants and work with the entire ER CoE, HRBPs, and the business to handle employee relations matters. The incumbents will collaborate with HRBPs and partner with business leaders and employees to provide guidance and consultation including, but not limited to, conflict resolution, performance coaching/counseling, disciplinary action, and policy interpretation and application. This position will play a key role in day to day risk mitigation, as well as use data analytics to identify trends and recommend interventions.

In this role, the individual will:
• Be an objective and trusted advisor for HRBPs, employees and management;
• Conduct HR investigations, including, but not limited to, unfair management practices, bullying, hostile work environment, etc., (does not include Title VII allegations);
• Partner with management to handle performance counseling, attendance counseling, policy violation and conduct related cases, including disciplinary recommendations and associated documentation;
• Provide guidance and direction to managers on employment issues and related laws including, but not limited to, disability, FMLA, ADA, FLSA, worker’s compensation, etc.;
• Partner with applicable areas (e.g., Employment Law, Accommodations Unit, Integrated Disability Management Unit, etc.,) to ensure review, assessment, and recommendations on employee absence situations comply with federal, state, and local laws, as well as company practice;
• Support management at employee meetings as needed, including performance, attendance and conduct terminations;
• Provide thorough and timely documentation in the ER CoE’s case management tracking tool;
• Provide direction, and/or guidance to employees and managers to help facilitate and/or resolve human resources issues (e.g., departmental/management/employee conflicts, etc.);
• Consult with management and employees regarding work environment concerns;
• Proactively identify and analyze data to identify ER trends and patterns that will assist the HRBPs in their strategic work with leadership to create a unique and compelling culture. Develop action plans and recommend interventions to effectively address issues, where appropriate. Conduct focus groups, climate assessment, etc., in support of the action plan;
• Represent the ER CoE on projects/committees that may be part of an HR or business initiative;
• Create and facilitate formal and informal HR training on employee relations matters such as performance counseling, harassment and discrimination;
• Handle and respond to complex HR policy/practice issues. Occasionally assist in the development, implementation or rollout of new policies and procedures;
• Supervise other members of the ER CoE.

• 8-10 years of Human Resources experience in a corporate environment, including conducting ER investigations, partnering and coaching leaders on performance management, and analyzing trends in employment data and recommending solutions;
• Significant experience leading a team. Strong leadership capability in providing oversight and guidance on employee relations issues. Strong talent mindset in developing and growing team members;
• Superior working knowledge of state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRB, Title VII, etc.;
• Superior relationship management skills with the ability to collaborate effectively and partner well with others in order to build strong and trusting relationships;
• Strong initiative and solid judgment abilities/skills; must display a balanced, objective approach and sound judgment when recommending a course of action or handling an investigation;
• Ability to work independently and with a sense of urgency;
• Ability to provide an independent point of view on people and issues while having the courage and sensitivity to deliver tough messages to leaders and employees;
• Demonstrated effective problem-solving and decision-making skills;
• Strong influencing skills when recommending and implementing solutions with business partners;
• Ability to handle sensitive and confidential information appropriately;
• Project management skills and ability to juggle and prioritize multiple responsibilities;
• Excellent analytical skills with an attention to detail;
• Demonstrated ability to handle multiple priorities and produce results;
• Excellent verbal and written communication skills with a disciplined approach to case documentation;
• Proficient with Microsoft Office software (e.g., Word, Excel, PowerPoint);
• Ability to travel, on a limited basis, as needed;
• Ability to work and/or be available after normal working hours;
Ability to work in the office (positions will be located at various Prudential sites). Remote work assignments are not available.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Human Resources
Schedule: Full-time
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