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Director, Field Recovery Operations - Philadelphia / Long Island / NJ

UnitedHealth Group


Location:
New Brunswick, NJ
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
1752688
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Job Details


Director, Field Recovery Operations - Philadelphia / Long Island / NJ(Job Number:716726)
Description

The Field Director (FD) position will be responsible for the management and administration of general business operations of an assigned geographic territory for the Credit Balance Resolution business unit. This position provides strategic leadership as well as the day to day management of a team of Recovery Analysts in the assigned territory. Responsibilities include developing and maintaining provider partnerships at multiple levels, establishing relationships with leadership internal and external to the organization, and creating and implementing strategy focused on achieving / exceeding financial and non-financial results. In addition, the Field Director is responsible for a remote team of professionals that includes continued employee development and increasing employee engagement levels. As a member of the Credit Balance Field leadership team, the Field Director will also be a liaison to the National Director in improving overall client satisfaction by understanding and anticipating customer expectations and developing strategies and operational plans to address current and future business needs.
 
Position will manage assigned territory in the states of Trenton/Camden/Cherry Hill and Northern NJ as needed. Travel will be required in and around the territory as business needs dictate.
 
Primary Responsibilities:
  • Meets / exceeds provider expectations and goals relating to Optum’s work product and relationship standards
  • Day to day management of a team of on-site account analysts providing leadership, coaching and next level support
  • Provides leadership to and is accountable for the meeting / exceeding production results for the assigned territory. Must be able to effectively manage a remote staff based at customer locations
  • Responsible for the team’s achievement of production goals as well as delivery of quality work product and building effective provider relationships throughout the assigned team
  • Develops, translates and executes strategies or functions / operations into objectives for the assigned territory
  • Responsible for the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management
  • Provides ongoing technical and relationship coaching and training to team to ensure performance and developmental goals are achieved and maintained

Job General Operations Management
Primary Location US-NJ-New Brunswick
Other Location US-PA-Philadelphia, US-NY-Hempstead
Organization Optum Ops-Payment Integrity
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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