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Director, Marketing & Product Management SME


Newark, NJ
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Job Details

Position Title: Director, Marketing & Product Management SME
Job Code: 453778
Job Location: New Jersey-Newark

Role Summary

Are you looking for an opportunity to work in a fast-paced, highly diversified environment that allows you to apply your expertise, assess risk, plan strategically of Prudential’s Marketing, and Customer Experience risks?  If so, we are looking for an experienced professional with experience in financial Services Marketing and/or Customer Experience areas. Candidates with related experience and/or strong product knowledge or product management experience should apply.


The Ideal Candidate

Are you fully capable of leading and working with an audit team utilizing your deep knowledge in Marketing and/or Customer Experience? Do you have a solid familiarity with financial services in either the retail or institutional arena?  Are you a proven leader, project manager, and person with the innate ability to collaborate with and influence business leaders?  If so, we want to meet you!


As the Marketing and Customer Experience, Senior Manager SME (Subject Matter Expert), you will help lead the establishment and implementation of an Audit Approach and Plan to ensure adequate audit coverage in these risk areas globally across Prudential. You will have the opportunity to influence our approach and perform audits of key marketing, customer experience, sales, advisors, broker-dealer, supervisory, compensation, relationship management, sales desks, and other related distribution channel support functions. This role will work across all the domestic businesses, with some international business interaction.   


What will my Role at Prudential look like?

Prudential is a company of smart, ambitious professionals working together to create a better future for our customers and our communities around the globe. As one of the most recognizable financial services companies in the world, our employees are building on our 140-year history of financial strength with a focus on innovation and transformation to meet tomorrow’s most complicated challenges. We are committed to growth and development of every single employee, and we see our business success as a direct result of our talent.


The Internal Audit Department serves to protect the Company by improving the management of risks and the effectiveness of the control environment at the business, function and enterprise levels through valued independent assessments and advice on governance, risk and control. Our structure mirrors the business system which allows us to view risks vertically and horizontally – providing opportunities to generate value within and across our businesses and corporate functions.


About You

You are organized and are fully capable of managing priorities and achieving absolute deadlines.  You exhibit professional skepticism and have the ability to spot or monitor issues and trends throughout the year with the goal of developing and communicating a view relating to the effectiveness of the existing processes, controls, and emerging risks.  You enjoy collaborating and can establish and maintain relationships with key stakeholders within our business and corporate functions.  You enjoy data analysis and are looking for an opportunity to increase your exposure in this space.




     § 6 years of experience in any of the following is highly desirable:

§      Financial Services Marketing

§      Customer Experience

§      Insurance or Investment Product Management


Ability to travel to locations outside of Newark on occasion and work outside of “normal” business hours when interactions with our international offices arise.



Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Product Development
Schedule: Full-time
Apply on the Company Site
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