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Director of Account Mgt, Key Accounts - Concord or San Francisco, CA

UnitedHealth Group

Concord, CA
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Job Details

747687 Director of Account Mgt Key Accounts Concord or San Francisco CA

Director of Account Mgt, Key Accounts - Concord or San Francisco, CA (747687)

Position Description

Great account management is the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Director of Acct Mgmt for the UHC Key Accounts is responsible for supervising the Account Management staff, tasked with customer retention in the Key Accts market within the 100 to 3,000 employee range. 
Management Responsibilities:
  • Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
  • Set team strategy to achieve and surpass goals, and consistently develop and manage staff

Relationship Building:

  • Build and maintain key client and producer relationships
  • Develop and maintain key internal relationships
  • Present a positive image of UHC to the marketplace
Product Knowledge:
  • Detailed understanding of all UHC products, services and solutions across all health plan sites
  • Working knowledge of Enterprise/ancillary product lines
  • Ability to identify and communicate the need for improvements in UHC products and services

Healthcare Knowledge:

  • Understands and can communicate goals, operating principles, strategies and competitive position of UHC
  • In-depth healthcare knowledge, understands important trends.
  • Demonstrates knowledge of competitor's strengths, weaknesses and strategies.
Financial and Underwriting:
  • Understands financing methodologies and strategies (fully insured, ASO)
  • Thorough knowledge of UHC underwriting principles and practices
  • Possesses basic math skills.
  • Can explain and justify a renewal rate to customers
Customer Focus:
  • Ability to successfully implement client accounts
  • Consistency models a customer-focused approach
  • Effectively manages difficult service situations to a positive result
  • Ability to deal with sophisticated customers and brokers/consultants
  • Anticipates problems and develops contingency plans
  • Ability to customize existing marketing tools to meet the individual needs of a client
Required Qualifications:
  • Candidates must have 5+ years in a sales or account management arena within the health insurance industry
  • Strong consideration given to those who have managed a sales/retention team
  • Demonstrated success dealing with brokers/consultants with a proven track record of meeting goals/target is highly valued
  • Sales Insurance License Maintained by Law

Preferred Qualifications:

  • Bachelor's Degree or Equivalent in Related Field strongly preferred
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number747687
  • Job TitleDirector of Account Mgt, Key Accounts - Concord or San Francisco, CA
  • Job FamilyAccount Management
  • Business SegmentEmployer and Individual

Job Location Information

  • Concord, CA
    United States
    North America
  • Other LocationsSan Francisco, CA

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 75 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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