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Director of Claims Operations - Financial Protection - S. Portland, ME

UnitedHealth Group


Location:
South Portland, ME
Date:
02/16/2018
2018-02-162018-03-17
Job Code:
746964
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Job Details

746964 Director of Claims Operations Financial Protection S Portland ME

Director of Claims Operations - Financial Protection - S. Portland, ME (746964)

Position Description

You'll join a high caliber team where you're assisting, educating, problem-solving and resolving tenuous situations to the best possible outcomes. Bring your people skills, emotional strength and attention to detail. In return we offer the latest tools and most intensive training program in the industry. Get ready to start doing your life's best work.(sm)


The Director of Claims Operations will besupporting the Financial Protection Claims Organization with regard to all product lines.  They will effectively and professionally utilize sound judgment, technical knowledge, communication skills, and resources (within the Claims Organization, across departments, etc.) to meet the needs of the Financial Protection Organization.  Additional responsibilities may include, but are not limited to:  oversee all product lines and initiate improvements as appropriate; review daily and monthly reports and work with Claim Managers on improving quality and efficiency of claim teams; work with legal and compliance teams regarding claims best practices; partner with reinsurers in reviewing claim standards and appropriate claim decisions;  review audit feedback on claim reviews, address trends and support improvement by initiating change through the appropriate training; work with those across departments such as finance and account management to resolve claim and financial issues;  communicate with customers on resolving account issues; support organizational changes as requested by VP of Claims Organization.
Required Qualifications:
  • 5+ years of experience in with Long Term Disability Insurance products (LTD)
  • 5+ years operations management experience (preferably claims operations)
  • Adhere to appropriate response and turnaround times on project initiatives
  • Assess customer needs and requirements, especially non-standard requests and problems, and respond or refer to appropriate resources
  • Teach, coach, and mentors others
  • Demonstrates ability in customer service issue resolution and relationship building
  • Demonstrate solid understanding and comfort utilizing multiple computer systems/applications, including Microsoft Office products
  • Ability to make timely, confident decisions based on available data/facts
  • Solid communication skills, including the ability to listen objectively and articulate the facts of an issue verbally and in writing
  • Strong organizational skills
  • Solid conflict resolution skills  
  • Ability to take direction; respond to requests and feedback

Preferred Qualifications:

  • Undergraduate degree or higher level
  • 5+ years of experience in with Short Term Disability Insurance Products (LTD)


 

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

Job Keywords: Long Term Disability Insurance, "LTD Claims"  "Short Term Disability insurance"  

Job Details

  • Contest Number746964
  • Job TitleDirector of Claims Operations - Financial Protection - S. Portland, ME
  • Job FamilyClaims
  • Business SegmentUHC Benefit Ops - EandI Ops

Job Location Information

  • South Portland, ME
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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