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Director of Client Account Executives (Relationship Managers)


Parsippany, NJ
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Job Details

Company ADP USA

Job Title: Director of Client Account Executives (Relationship Managers)

JobID: 5000224514906

Location: Parsippany, NJ, 07054, USA

Related Searches: Leadership, Management, Talent Development, Performance Management, Stakeholder Management, Resume, Interview, Job Description, Position, Jobs, Work, Director, Experienced Manager, Leader, Experienced Leader Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. ADP is hiring a Director of Client Account Executives. In this position, you'll leverage your project management and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. In this position you will be the primary to develop and lead the strategic client engagement efforts for the region. A successful candidate will use experience as well as quantitative data to recommend initaiatives focusing on service excellence, driving utilization and adoption of our solutions while partnering with our client's to achieve their strategic business initiatives. Engage in the direct support, guidance and development of assigned direct reports. Reviews perfomance on a daily basis coaching where improvement is needed and providing recognition as appropriate. Also works with regional leadership to forecast and tracking along with monthly and quarterly financial metrics (loss, credits, revenue, etc. Travel is required to support client retention and strengthen client relationships. Reports directly to the VP of Client Account Management The Director, Client Account Executive is responsible for ensuring overall satisfaction across the end to end HCM solution for their client base. This is accomplished through solidifying internal and external relationships that help build better teams to enable our clients to achieve more utilizing ADP solutions, overseeing the resolution of complex client inquiries, and in proactively partnering and consulting with our clients on their key business issues and strategic goals. The Director, Client Account Executive is outcome focused and measured on their ability to define, communicate and achieve client and ADP success. Examples of success measures include the effective delivery of executive business reviews, development and execution of solution adoption, product migration and renewal strategies, and client participation in key client engagement activities including the sharing of success stories, on line reviews, referenceability, engagement with other ADP clients, and participation in ADP conferences, summits and ADP Ambassador Rewards. ESSENTIAL


* Develop and drive proactive client management strategies for the assignee region by leveraging data, analytics and client experience information focused on total client satisfaction,
* Implement strategies to ensure the Client Account Executives/Relationship Managers are successful at building and strengthening client relationships and our partnerships. Identify trends that will maximize utilization and adoption of ADP services and provide increased levels of client engagement.
* Leverage internal partners to ensure a unified service model exists and help identify and close gaps that may be impacting client satisfaction in a negative manner. Ensuring Client Account Executives/Relationship Managers have the tools and resources to gauge and measure client success, while being able to effectively to tell the story around the service data and providing actionable insights.
* Know and understand the assigned client base and specific industry in order to accurately provide an overview toClient Account Executives/Relationship Managers and Service team members better insights into managing their critical business issues and strategic goals, so as to get ahead of risks and opportunities, leveraging this knowledge to proactively engage and present opportunities to optimize the Client-ADP relationship, effectively communicating the "ADP Story."
* Demonstrates the ability to always act with integrity, proactively managing difficult situations with transparency, while not relinquishing responsibility for setting reasonable expectations and business outcomes.
* Collaborate within a matrixed- management structure, with operational, service and product management partners to drive issues to closure, oversee completion of complex projects, improve efficiency and quality of service, and influence the product roadmap to enhance the overall client experience.
* Continue to build their personal brand and HCM knowledge through ongoing internal and external learning and networking opportunities.
* Participate in financial forecast exercises related to the region, including input to attaining specific financial objectives and managing loss forecast. People Management:
* Establish clearly defined individual performance goals and objectives; communicates these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team members.
* Work in collaboration with direct reports to establish Individual Development Plans.
* Responsible for all people management activities, including setting the standards for objectives and reviews for their department, salary decisions for their department with guidance from VP.
* Accountable for ensuring that their team supports and models cultural behaviors including ownership, building great teams, and breaking down barriers. Motivate, personally inspire and recognize associates and contractors for their work and behaviors.
* Prepare and present reports on team performance.
* Make critical decisions on department hiring and terminations.
* Able to manage complex associate performance issues, providing guidance for their managers, partnering with HR.


* Bachelor's degree and/or its equivalent in education and experience
* At least 8 years of experience
* At least 5 years of people leadership experience #LISERVICE

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