Director of Design
JobTitle: Director of Design
City: SAN BRUNO
@WalmartLabs is the technical powerhouse behind Walmart Global eCommerce. We employ big data at scale -- from machine learning, data mining and optimization algorithms, to modeling and analyzing massive flows of data from online, social, mobile and offline commerce. We don’t just engineer cool websites, mobile apps, and new services; we use our own open source tools to create the framework. Deployment is automated and accelerated through our open cloud platform. This makes us incredibly nimble and able to adjust in real-time to our global customers.
The UX Design team is creating user experiences for customers who shop online on our sites from their desktops and mobile devices. It’s all about the user experience from ideation, exploring experience design concepts, to prototyping and testing. Our UX/UI experts include strategists, researchers, architects and designers who build best-in-class site experiences and apps. It’s incredibly exciting and rewarding to see products in our users’ hands.
The Director of Design for Discovery establishes and drives the overall strategy for design and execution of our ecommerce properties. This is a senior-level role with significant responsibility, creativity, technical expertise and business sense required.
In this role, the Director of Design will recruit and develop extraordinary talent, by coaching, managing and mentoring a team of 10-20 designers. They will help establish and communicate effective design processes through a strong understanding of user-centered design techniques coupled with practical experience in how a design team should collaborate cross-functionally for maximum effectiveness delivering solutions. While they juggle many objectives, they are a consistent champion for the customer.
They will lead strong teams through rapidly evolving, complex demands, including multiple projects with dependencies on other internal teams. They will have had experience in developing new approaches to design based on industry best practices, including agile and lean product development methodologies.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals
Drives continuous improvement of user experience tools, documentation, and processes
DRIVES MULTI-CHANNEL USER EXPERIENCE STRATEGY AND INNOVATION
Drives successful delivery of product roadmaps
GAINS STRATEGIC ALIGNMENT WITHIN AND ACROSS THE ORGANIZATION
Identifies the need for analysis of customer behavior changes (for example, spikes in sales revenues, traffic, abandonment, engagement)
MANAGES AND APPROVES PROTOTYPES, SPECIFICATION DOCUMENTATION, AND STYLE GUIDES
Provides overall direction for design.
Bachelor's Degree in Human Computer Interaction (HCI), Psychology, Information Science, Design, Communications, English, Writing, or related field and 7 years user experience design or related field OR 11 years experience in user experience design or related field.
2 years of supervisory experience.
Additional Preferred Qualifications
Masters Degree in Cognitive Science, Computer Science, Artificial Intelligence, Architecture, Business, or related field.
8 years experience in software design or related field.
6 years experience in eCommerce or related field.
2 years experience developing user experience solutions with agile methodology
2 years experience designing front-end user experience solutions for consumer software development using modern web technologies such as AJAX, Ruby on Rails, or related skill.
Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.