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Director of Implementation


Maitland, FL
Job Code:
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Job Details

JobId: 141825
Job Title: Director of Implementation
Location: Maitland, FL
Category: Implementation
Employment: Full-Time
Open Date: 2017-08-17T06:08:06Z Close Date: 2022-08-16T00:00:00Z


ADP is hiring a Implementation Director. In this position you will be responsible for directing the overall operation of the regional team. Manages the activities of the Implementation Specialists ensuring that all new clients are transitioned to TS's plan accurately and timely. Manages the total client set up ensuring all clients are set up accurately and timely. Maintains working relationships with regional payroll associates, sales, client services, operations, and other groups as required. Develops and implements business policy and planning statements related to all implementation activities. Works with the General Manager in analyzing, forecasting, and planning of the annual department budget. Serves as the senior resource in providing leadership for resolving matters relative to the implementation function.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

  • Develops metrics and performance standards for the implementation group and mid market set up group.
  • Sets and enforces standards for the group as it relates to the client survey scores.
  • Responds to critical client survey results, by reviewing with managers and associates to correct potential issues.
  • Maintains the published average survey score for the fiscal year.
  • Manages the set up group to ensure good payroll relationships/communications and accurate and timely payroll set ups.
  • Communicates and works closely with sales, client services, payroll, benefits, 401(k), risk, outside partners, and division operation areas to ensure needs and expectations as it pertains to implementation set up and those areas are met.
  • Collects and monitors monthly reports to ensure management of the group's activities and highlights major milestones reached and/or obstacles encountered.
  • Works with management to give input, make recommendations, and monitor expenses for the department budget.
  • Manages the HR issues for the group.
  • Performs other duties as assigned.

  • Bachelor's degree or equivalent in education and experience.
  • 7+ years of Directly Related Experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelors Degree or equivalent in education & experience preferred
  • PMP, SHRM or CPP certification preferred.
  • Strong consulting and problem solutions skills
  • Strong relationship development and collaboration skills
  • Ability to influence without authority.

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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