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Director of IT - Charleston, WV

UnitedHealth Group

Charleston, WV
Job Code:
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Job Details

Director of IT - Charleston, WV(Job Number:718614)

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


This leadership position will proactively drive and maintain the overall health of technology solutions for our external clients. This includes the end-to-end technology stack, such as in-house and vended applications, middle tier, and infrastructure layers. You will partner to ensure technology solutions are built and deployed to withstand production as well as ensuring the technology is running smoothly at all times. You will drive quality results through a direct team as well as strong collaboration with the rest of the technology organization.


Primary Responsibilities:

  • Leads development operations culture with a strong sense of urgency to prevent and resolve issues in a 24 x 7 production environment
  • Represents development operations on all engagements
  • Documents repeatable development operations processes aligned with industry ITIL processes
  • Drives resolution to complex issues by doing a thorough analysis of root cause and impact of the defect
  • Proactively searches for patterns to issues and develops mechanisms to permanently resolve early in the development lifecycle
  • Monitors process and technology changes that impact development operations, communicates operation information to development staff and raise production support concerns to appropriate teams
  • Ensures timely, regular, and consistent communication to all impacted parties, such as change calendars, outage notices, trend reports, and action plans
  • Establishes, manages, and meets/exceeds defined internal and external service level agreements
  • Management/Leadership, including the following:
  • Provides strong vision, strategy, and direction for development operations
  • Develops and manages team to ensure operations plans, policies, procedures, and transition/migration plans are consistent and followed consistently
  • Permeates a culture of can-do attitudes, sense of urgency, quality, and recognition commensurate with a production support environment
  • Proactively maintains and communicates relevant technology information to leaders and stakeholders
  • Handles personnel situations directly, using appropriate discretion, HR advice, and respect for the individual
  • Effectively cultivates and maintains relationships to manage execution in a matrix organization using influence to drive behavior and results
  • Manages/implements financial and resourcing processes to ensure optimal efficient/effective/productive use of technology and resources
  • Insures proper functionality and implementation of applicable technology systems/processes
  • Demonstrates understanding of application architecture and the inter-workings of the overall solution
  • Ensures technical compliance with applicable operating environments
  • Ensures that the deployment process is fully documented and compliant with all operational requirements for the application/system
  • Communicates and ensures full understanding of application/system changes to applicable groups, in order to facilitate ongoing application stability
  • Provides ongoing expertise to operational support groups (e.g., Systems Support) in order to address identified application problems/issues, as requested
  • Triages defects identified by operational support groups (e.g., Systems Support) for remediation and inclusion in future application/system releases
  • Ensures that operational documentation is updated to include system maintenance/update changes
  • Ensures that system maintenance/updates adhere to security standards
  • Manage/ensure compliance with applicable IT processes/procedures/frameworks (e.g., ITIL, UDP, RSA, PPM)
  • Ensure compliance with established laws/regulations//requirements (e.g., HIPAA, SOX, ARRA, regulatory, PHI, PII)

Job IT General Management
Primary Location US-WV-Charleston
Other Location 
Organization Government Solutions Sr Mgmt
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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