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Director of IT Quality - Horsham, PA

UnitedHealth Group

Horsham, PA
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Job Details

735848 Director of IT Quality Horsham PA

Director of IT Quality - Horsham, PA (735848)

Position Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


UnitedHealthcare’s Medicare & Retirement Insurance Solutions IT organization is seeking an IT Quality Director to lead the quality efforts of our core application modernization program.  In this role, you will lead a team of passionate quality professionals as we transform not just our software applications, but also the way in which we work as we adopt agile delivery practices and the DevOps culture.  We want to use automation to improve and accelerate our agile delivery practices.  If you are a leader who is passionate about quality, is experienced in and embraces the Agile / DevOps culture, anxious to coach and lead others on a program with broad impact - this is an opportunity you’ll find truly rewarding! Ready? It's time to do your life's best work.(sm)


Primary Responsibilities:

  • Lead high performing team of software quality engineering associates and vendor partners on our core application modernization program 
  • DevOps change agent
  • Provide leadership and guidance regarding QA automation, definition of test strategy, identification and use of tools, execution approach within a scaled Agile development framework. Testing coverage may span custom, web, and commercial - off - the - shelf (COTS) software solutions. Will need to collaborate with other IT delivery teams outside the program, product management, architecture, program management and vendor partners
  • Experience in quality and capacity testing techniques
  • Provide training and coaching to team members as we implement modern application software testing techniques within the program
  • Build a culture of quality & continuous improvement; drive adoption of best practices throughout the product delivery lifecycle, establish quality metrics and adapt practices accordingly to ensure platform and ecosystem robustness


Required Qualifications:

  • 10+ years of experience in Analyst, Developer, IT Operations Support, Six Sigma OR Quality Assurance roles working on complex software programs
  • 2+ years of experience overseeing IT Quality staff
  • Understanding of HIPAA compliance standards and their impact on QA testing
  • Experience demonstrating leadership skills to achieve strategic quality objectives, including leading shift from quality assurance to quality engineering in an Agile / DevOps delivery model
  • 4+ years of QA Automation experience in risk based testing, modern software testing practices and tools (e.g. Acceptance Test Driven Development (ATDD), Behavior Driven Development (BDD) & Continuous Integration / Continuous Deployment (CI / CD)
  • Experience with a variety of technology delivery models (onshore, offshore, insourced, outsourced, hybrid)
  • Experience partnering and getting results in a matrixed environment
  • Knowledge of SOX Change Management controls
  • Solid technical skills and background as needed to direct the development and management of complex multi-platform testing environments

Preferred Qualifications:

  • Bachelor’s degree
  • Healthcare industry experience
  • Experience with Selenium, Jenkins, Cucumber, Gherkin, J - Meter
  • Belief that we can deploy more than once a day through testing automation and you are able to help us get there
  • Ability to flex skills into other DevOps competency areas
  • Strong organization, collaboration and conflict management skills that can be applied in providing support and direction to team members and partners to achieve results

Careers at UnitedHealthcare Medicare & Retirement.

The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: devops, agile, quality, engineer, technical, IT, change, management, director, assurance, Horsham, PA, Pennsylvania

Job Details

  • Contest Number735848
  • Job TitleDirector of IT Quality - Horsham, PA
  • Job FamilyInformation Technology
  • Business SegmentMedicare and Retirement

Job Location Information

  • Horsham, PA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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