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Director of Operations - San Juan, Puerto Rico

UnitedHealth Group

San Juan, PR
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Job Details

751168 Director of Operations San Juan Puerto Rico

Director of Operations - San Juan, Puerto Rico (751168)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
Developing and implementing consistent policies, practices and procedures to lead process improvement efficiencies and organizational improvement in Enterprise Solutions. The position works with Enterprise Solutions leadership to define needs / priorities and interfaces with other internal and external organizations to develop and sustain an operational support structure that aligns with the organizational strategy and goals. Internal business partners will include Sales, Finance, Training, Human Capital, Quality, etc.
Primary Responsibilities:
  • Creates business alignment through implementation of consistent policies, practices, and procedures
  • Lead major process improvement initiatives through all life - cycle phases and establish direction and standards, while maintaining a high level of user and staff trust and confidence
  • Work with Health Plan leadership to develop and implement service improvement initiatives
  • Serve as quality champion ensuring that appropriate processes and programs are in place to exceed and maintain established standards
  • Design / develop and implement strategies and programs to ensure high quality service to customers by virtue of the organization's process and performance
  • Build a culture for meeting or exceeding expectations
  • Work closely with business and leadership to develop strategy and create business and operational process support to help realize that strategy
  • Anticipate future directions as it applies to business needs and projects while proactively recommending courses of action to dramatically improve cost effectiveness and competitiveness
  • Evaluates, mentors, motivates, addresses performance issues, and continuously upgrades the organization through effective training and hiring
Required Qualifications:
  • BA / BS degree required in healthcare field, information systems, business or related field
  • Bilingual in English and Spanish
  • Open to travel based on business needs
  • Successful work experience in Puerto Rico
  • 10+ years broad experience in managerial and administrative positions
  • Healthcare operations experience and ability to knowledge to issues and problems
  • Strong working knowledge of production and service operational model

Preferred Qualifications:

  • Advanced degree
  • Understanding of US Healthcare system

Soft Skills:

  • Creative idea generator with confidence and persuasiveness needed to sell ideas both internally and to customers
  • Displays a high level of initiative, demonstrates a willingness to experiment, invites; explores the potential in new ideas while understanding the risk to organization
  • Ability to gain acceptance for ideas, plans, actions and then implement flawlessly
  • Ability to influence change across organizational boundaries and excel in a heavily matrixed and ever - changing environment
  • Incorporates UHG and UHC vision, mission, values and philosophies in all decision making
  • Use rigorous logic and methods to solve difficult customer problems with effective solutions, reaches sound business judgment and executes plan, making mid - course corrections as needed
  • Ability to focus on key metrics and frame their overall impact on business objectives
  • Develops plans that anticipate short and long term business demands
  • Proven, successful project and program management experience and skills including timely delivery of tangibles
  • Creates, builds and maintains relationships that enhance performance of the business unit, obtains commitment from individuals and groups to insure organization's success Establishes trust and credibility at all levels of the organization
  • Effectively expresses ideas and information in writing and orally to individuals and groups, projecting a credible image
  • Demonstrates effective interpersonal, influence, collaboration and listening skills
  • Demonstrated knowledge and successful implementation of large inter & intra - segment technology projects within the healthcare industry
  • Customer / consumer (constituent) driven focus
  • Flexibility to positively adapt to changes / challenges in organizational strategy, priorities, project direction and overcome resistance to change
  • Organization and personal influence skills: create, build and enhance organizational ability to produce timely outcomes
  • Ability to build, develop and mentor an analytical, high performing team through effective leadership
  • Effective data analysis and interpretation skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Director of Operations, San Juan, Puerto Rico

Job Details

  • Contest Number751168
  • Job TitleDirector of Operations - San Juan, Puerto Rico
  • Job FamilyBusiness Operations
  • Business SegmentOptumInsight

Job Location Information

  • San Juan, PR
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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