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Director of Revenue Cycle Shared Services - Johnston, RI

UnitedHealth Group

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Job Details

Director of Revenue Cycle Shared Services - Johnston, RI(Job Number:702256)

The Director of Shared Services is responsible for the management and administration of multiple functions; charges, payments, cash management and the patient call center. He / She manages daily operations of these functional areas including setting and implementing policies and best practices to ensure all client SLAs and metrics are met. He / She provides support to the overall operations area and works collaboratively with all functional areas and communicates changes and / or issues timely. He / She is responsible for managing projects and implementation of changes in operations policies and procedures to continuously improve operational efficiency. He / She continuously monitors inventory and develops plans to eliminate backlogs as needed. He / She is responsible for managing staff capacity and utilization at all locations where these functions are performed to ensure that the overall business unit remains within budget. This includes onshore and offshore resources. The Director of Shared Services is a member of the Senior Leadership Team for the business unit and will work collaboratively with all members of the Senior Leadership Team.

Primary Responsibilities:
  • Manage the day - to - day operations of the charge department
  • Manage the day - to - day operations of the payment department
  • Manage the day - to - day operations of the cash management department
  • Manage the day - to - day operations of the patient call center
  • Research new technologies that can improve the overall efficiency of each area as well as eliminate risk to the department
  • Develops functional, strategy, plans, and production priorities
  • Identifies and resolves technical, operational and organizational problems outside own team across the department
  • Ensure that each functional area is meeting all SLAs and client expectations
  • Track and eliminate all backlog for each functional area
  • Plan, hire, and train staff to ensure success of each area
  • Ensures key performance metrics for all clients are at or better than industry standards
  • Ensures that each functional team understands new and existing client delivery expectations and metrics
  • Reviews all key client processes that have been documented for the Service Delivery Team and ensures understanding across all functional areas

Technical Knowledge:

  • Working knowledge of best practices for each functional area in the Shared Services Department
  • Working knowledge of improving workflow and operations through the use of technology
  • Working knowledge of Revenue Cycle Management processes and key performance metrics

Other Skills / Experience:

  • Proven track record in following standard policies and procedures with a constant focus on improving processes
  • Proven track record of re - engineering processes / workflows to ensure operating efficiencies are maximized
  • Proven track record to utilize tools and technology effectively
  • Excellent analytical and problem solving skills
  • Strong organizational skills and an ability to meet assigned deadlines without supervision
  • Ability to analyze and document complex business processes
  • Understanding of business reporting packages such as crystal reports and cognos
  • Excellent communication skills both written and oral
  • Ability to manage multiple projects concurrently
  • Strong presentation skills for multi - level audiences
  • Excellent communication skills both written and oral

Job General Operations Management
Primary Location US-RI-JOHNSTON
Other Location 
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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