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Director Operations - Healthcare


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AramarkDirector Operations - Healthcare

Director Operations - Healthcare

Location CA-ON-Thunder Bay
Posted Date 3 months ago(12/4/2017 11:53 AM)
Food Services
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Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at


Reporting to the Regional District Manager, the Director Operations is responsible for providing on-site management, strategic leadership and tactical direction to the on-site Aramark leadership team in the areas of Food Services, Retail Services and Housekeeping.

The position is contract management for a healthcare client based in Thunder Bay, Ontario.

The Director Operations will be responsible for: delivering "best in class" level of service, building strong and enduring partnerships with our client/s and the community, and creating a culture of customer service and accountability.


This individual will be responsible for:


  • Providing a clear vision and direction to onsite management team and staff in an effort to ensure the attainment of organizational and client objectives and goals with a focus on the hospital’s Mission, Vision and Values.
  • Creating/implementing strategic business plans for the account to achieve and drive effective implementation processes through collaboration between all departments, and stakeholders.
  • Establishes and maintains open channels of communication between senior clients, management team and support departments to ensure "best in class" customer service and satisfaction.
  • Serves as an active participant and/or leader on relevant hospital committees and/or task forces as required
  • Participates in the recruitment, development, and retention of diverse talent within the account.
  • Serves as an integral part of the hospital organization creating strong partnerships amongst all key stakeholders
  • Ensures the account meets client service, financial, and quality objectives and enforces policies that guide and support the provision Hospitality/Environmental services and assures compliance with all Provincial and National regulations.
  • Monitors financial/non-financial results in all departments to achieve company and client objectives.
  • Develops and maintains favorable working conditions with Municipal and Provincial Government bodies.
  • Actively manages the account by analyzing customer satisfaction results, identifying areas of opportunity, and mitigating external threats.
  • Provide leadership in ensuring the account has implemented corporate and client OH&S programs and management of claim costs.



  • University/College Degree in Business Administration in relevant field
  • Required membership of CSNM (Canadian Society of Nutrition Management), certification in CSNM would be considered as a definite asset
  • A minimum 5 years relevant Food Services management experience in a healthcare institution
  • A minimum 5 years relevant management experience, preferably in an acute healthcare institution
  • A minimum of 4 years managing in a unionized environment
  • Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements
  • Strong familiarity with mix of union and non-union workforce
  • Demonstrated ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment
  • Aptitude to respond effectively to changing demands
  • Relationship management to build and establish internal and external relationship at all levels of the organization including senior levels of management
  • Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control
  • Excellent computer literacy including Microsoft Excel, PowerPoint, and word.


Accommodations for job applicants with disabilities are available upon request.

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