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Director, Order Management and Sales Support

Cox Communications

Omaha, NE
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Director, Order Management and Sales Support
JobID: 1712918
Category: Sales, Sales & Marketing
Industry: Cox Communications, Inc.
Job Type: Full-time


Cox Business offers fast, reliable, leading-edge technology products, including Hosted IP Voice, High Speed Data, Business Security and Business Wifi Solutions that help our clients stay connected and increase productivity. Cox is a leader in customer satisfaction, earning a total of 33 awards from J.D. Power and Associates, including 10 consecutive wins for residential phone and 8 awards for business services.

Cox Business has an opportunity available for a Director, Order Management and Sales Support. This position will assist in the assembling of customer requirements and documentation and directs the order fulfillment activities for Cox Business with all business partner organizations. The successful candidate will be a motivated, self-directed leader, able to work in a high-intensity, high-profile environment, an experienced innovator and change agent, equally comfortable and effective in executive-level and customer-facing capacities.


• Develops self and others, models accountability, provides guidance, sets performance goals and expectations for the department, manages performance, provides training and development opportunities. Looking for a coach and a people leader.

• Provides tactical support and service management of strategic accounts, order entry and fulfillment, order quality assurance, product service delivery and project management, sales engineering and building access management.

• Delivers effective billing management, credit and collections, revenue assurance and achievement, special pricing, bids and requests for proposal.

• Contributes to sales budgeting, forecasting, and long range planning to increase market share

• Initiates standards to customer experience and quality of service delivery.

• Analyzes business and resource requirements, metrics, discounts, churn, sales and revenue attainment and ensures operational goals are tied to strategic business short and long term objectives.

• Provides for reporting and analysis to assess performance and reliability of order quality and fulfillment, time-to-install, on-time delivery, churn and revenue assurance.

• Leads change and facilitates environment of continuous process improvement, recommends changes to workflows and processes, establishes and implements technical and operational performance standards.

• Collaborates closely with Sales, Field Service, Network Operations, and Finance leaders to identify capital requisites and constraints to support region objectives.

• Ensures organization is in alignment with company and region specific policies and procedures, including compliance with all federal, state and local commission and agency rules and regulations.

• Collaborates with Legal & Regulatory to establish standard contract terms, integrate pricing and terms and conditions, remains current on changes to contract regulations and procedures, provides and completes training as required.

• Presents information and provides analysis to advise and support decision making for Vice President of Cox Business on strategic business development, acquisition, planning, market opportunities and threats.

• Remains current on existing products, new product development, technical information, methods and procedures, continuous process improvement and the competitive landscape.

• Demonstrates enterprise wide thinking by collaborating across regions on special projects, strategic business planning and initiatives, and implementing best practices to drive performance to meet or exceed customer and business expectations.

• Develops, builds and manages relationships with Center and regional peers. 




• 10 + years of experience in related field (i.e. Marketing, Sales, Sales Operations, etc).

• Requires strong knowledge of Microsoft Excel, Word, Access, PowerPoint and Outlook. 

• Excellent presentation and communication skills to work effectively with teams throughout organization.

• An independent manager with the ability to develop and lead a high-performing team of professionals.

• Strong financial business acumen. Excellent analytical skills, including database and/or statistical modeling experience

• Quantifiable accomplishments in development and attainment of aggressive retention/sales goals

• Thorough knowledge and background in Sales Support programs, demonstrated success in translating marketing plans into effective sales strategies in competitive industry


• BS/BA in related discipline highly desired. 

• 3+ years of experience in a management role preferred.

• Prior experience in supporting Sales preferred

• Prior Telecomm industry experience preferred.

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-NE-Omaha-401 N. 117th Street

Employee Status: Regular

Job Level: Director

Shift: Day Job

Travel: Yes, 25 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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