Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more atwww.aramark.comor connect with us on Facebook and Twitter.
Plans, directs and controls all unit operations and resources to meet operating and financial goals, client objectives and customer needs.
Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs.
Plans, directs, coordinates and controls resources of the food service department to provide food service for patients.
Monitors and analyzes the performance of the unit through verification and analysis of customer satisfaction systems, financial reports and trends. Formulates an action plan to correct deviations to business plan and budget.
Complies with Aramark, HSS and client reporting requirements.
Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
Maintains effective relationship with client. Demonstrates knowledge of contents of current Aramark/client contract. Participates in client negotiations.
Maintains compliance with Aramark’s standards of operation. Adheres to Aramark’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance, with all local, provincial and federal regulations and codes.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Establishes systems and training programs to provide a safe working environment. Complies with all safety regulations and other local, provincial and federal government regulations.
Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the unit.
Recognizes and adopts activities appropriate to specific issues directly related to the age of patient/resident population.
Meets with food production and other personnel to plan menus and related patient activities. Estimates food and beverage costs and requisitions or purchases supplies.
Inspects food and food preparation to maintain quality standards and sanitation regulations.
Position requires Bachelor’s Degree and/or equilivant experience
5 years of increasing degrees of responsibility attained
Acute care experience preferred
Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style.
Ability to work with mathematical concepts such as probability and statistics.
Proficient Microsoft Office skills, including Excel and Powepoint
Requires management and leadership skills and the ability to work with confidential employee, client and Aramark information.