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Director, Patient Registration - Marian Hospital, Santa Maria, CA

UnitedHealth Group

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Job Details

Director, Patient Registration - Marian Hospital, Santa Maria, CA(Job Number:725141)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The Facility Director, Patient Registration is responsible for effectively leading and directing the work of assigned staff within the parameters of designated performance standards and metrics.  The Facility Director is expected to motivate staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.  The Facility Director interacts with other departments within the assigned client site(s), and serves as a representative of the corporate Patient Access Revenue Cycle Operations department.  The incumbent attends managerial meetings as required and supports the core values of Optum360, which is an integral part of this position.  


Although this position is primarily focused upon the provision of service at the Facility (Hospital and/or Clinics), the position has frequent contact with the Regional Patient Registration Directors and the Corporate Patient Registration Directors and Managers, as well as facility-based clinical and administrative leadership. 


Primary Responsibilities:

  • Provide system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas
  • Provide system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted
  • Effectively participate in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes
  • Lead by example:  promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results
  • Maintain and demonstrate expert knowledge of the application of Patient Access processes and best practices; drives the integration of Optum360 Patient Access related business objectives within the client environment
  • Know, understand, incorporate, and demonstrate the Optum360 Mission, Vision, and Values in behaviors, practices, and decisions
  • Serve in a leadership role and promotes positive Human Resource Management skills
  • Provide leadership for departmental services through collaboration with customers, employees, physicians, clinics, other Optum360 / client departments and services, vendors, etc.
  • Manage assigned staff in order to ensure steady workflow balance and high quality outcomes
  • Educate physicians, physician office staff, and organizational associates regarding assigned Patient Access requirements
  • Identify action plans to improve the quality of services in a cost efficient manner and facilitates plan implementation
  • Prepare required reports using statistically sound information, displaying content in easily understandable format; Escalates to the Regional Director any unfavorable trends
  • Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general
  • Perform other duties as needed and assigned by the Regional Director or in coordination with other Optum360 Patient Access or Revenue Cycle Leadership, including but not limited to leading and conducting special projects
  • Develop project work plans, facilitates resource allocation, executes project tasks and obtains assistance from other intra and inter-functional resources, as required
  • Maintain a working knowledge of applicable federal, state, and local laws and regulations, Optum360’s Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior

Job General Operations Management
Primary Location US-CA-SANTA MARIA
Other Location 
Organization O360 Dignity Health Front Ops
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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