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Director, Provider Operations & Workforce Planning - Real Appeal - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
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Job Details

750705 Director Provider Operations Workforce Planning Real Appeal Eden Prairie MN

Director, Provider Operations & Workforce Planning - Real Appeal - Eden Prairie, MN (750705)

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Real Appeal is committed to spark the transformation that’s possible in all of us. We’re dedicated to offering truly groundbreaking healthcare programs for companies and their employees, preventing disease through sustainable, long-term lifestyle changes.


In this key leadership role, you will be responsible for the strategic direction and oversight of provider logistics which include demand management and coaching workforce management.

Primary Responsibilities:

Responsibilities include expert level oversight and execution of the following:

  • Develop a clear strategy that ensures long and short term planning, real time management, business continuity of provider demand management are aligned to Real Appeal’s financial activities
  • Forecast member, coach and class volumes and resource needs based on historical data / metrics, identify trends / patterns and make appropriate recommendations
  • Strategically evaluate staffing levels across coaching disciplines to achieve an optimal balance of efficiency, service and expense (e.g., identify opportunities to offset costs, budget planning / controls)
  • Develop and maintain workflows and standard operational procedures to ensure they are up-to-date and operationally efficient
  • Establish and implement service level agreements in order to ensure ability to monitor and measure operational performance
  • Perform real-time analyses of performance data and respond appropriately (e.g., monitor intra-day activities, adjust schedules, perform trend analyses)
  • Provide input to internal and/or external stakeholders in order to drive effective operational plans. This includes collaborating with other functional area leaders to assess operational impacts and support
  • Work with relevant internal partners (e.g., Finance) to identify resource requirements and/or create budgets and forecasts
  • Lead and develop people, bringing in the right talent, fostering teamwork, inter-departmental collaboration, and employee engagement
Required Qualifications:
  • 10 or more years of progressive experience in complex, cross company initiatives and/or operations management experience
  • Solid operational knowledge of customer services
  • Experience with successful execution of operational deliverables, developing action plans to accomplish goals and providing ongoing updates on progress
  • Intermediate to advanced proficiency with software/systems and automated database management systems (SQL, Access, Excel, Visio, PowerPoint, etc.)
  • Workforce Planning background
Preferred Qualifications:
  • Bachelor’s Degree or higher
  • Healthcare industry experience
Soft Skills:
  • Strong analytical and interpersonal skills, proven ability to navigate, influence, and negotiate complex and matrix reporting relationships
  • Ability to maintain focus and a positive attitude in ambiguous or high pressure situations
  • Ability to thrive in an entrepreneurial environment which requires creativity and self-motivation

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 6 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   



Job Keywords:  Workforce Planning; Workforce Analytics; Operations Management; Wellness; Wellbeing; Real Appeal; Manager; Director; Healthcare; Eden Prairie, Minneapolis, MN, Minnesota

Job Details

  • Contest Number750705
  • Job TitleDirector, Provider Operations & Workforce Planning - Real Appeal - Eden Prairie, MN
  • Job FamilyCustomer Services
  • Business SegmentCorporate

Job Location Information

  • Eden Prairie, MN
    United States
    North America
  • Other LocationsMinneapolis, MN

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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