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Director, Quality Improvement - (7596)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Director, Quality Improvement - (7596)

Job Details

Director, Quality Improvement - (7596)

Facility Name
Prominence Health Plan
RENO, NV 89502 US (Primary)
Career Area
Allied Health
Job Description


Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected healthcare management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion.

Prominence Health Plan, established in Reno in 1993 as St. Mary’s Health Plan, was acquired in 2014 by Universal Health Services (UHS), one of Fortune Most Admired Companies. 

In addition to the HMO, Prominence Health Plan also offers Point of Service health plans, a preferred health insurance company that offers Preferred Provider Organization (PPO) health plans, and CDS Group Health, a third-party administrator.

 We are a fast-growing, rapidly-changing healthcare organization offering the excitement of a start-up with the support of a Fortune 500 company. We are looking for talented, enthusiastic people to help shape the future of our organization.

Job Summary:  The Director of Quality Improvement is responsible for the leadership, development, operational management, implementation and execution of Prominence Health Plan’s Quality Improvement Program and oversight of a team of quality program managers and coordinators. The Director works closely with clinical and business leaders in the development and implementation of population health and quality improvement initiatives aligned with PHP’s clinical, business, quality measurement and improvement strategies.  Responsibilities include ensuring that the Quality Improvement Program meets or exceeds regulatory and accreditation requirements including NCQA,  facilitation of clinical and member experience improvement initiatives, development and implementation of the annual quality improvement plan and evaluation, management of PHP’s quality committees, and management of quality of care complaints and critical incident reporting. 

Job Requirements


Regulatory Requirements:


  • Bachelor's Degree in a clinical, business or healthcare field;
  • Master’s degree in science- or healthcare-related field strongly preferred;
  • Clinical degree preferred.


  • Seven or more years of experience in health plan quality management;
  • Team management and supervisory experience;
  • Experience writing healthcare quality program-related documents to meet regulatory and/or accreditation requirements;
  • Experience with CMS, State and NCQA quality requirements;
  • Experience with performance measurement and quality improvement methods;
  • Experience with organizational policy and procedure development;
  • Experience leading and managing cross-functional teams.


Language Skills:

  • Ability to effectively communicate in English, both verbally and in writing.


Knowledge, Skills and Abilities:

  • Knowledge of  regulatory quality-based reporting and audit requirements;
  • Proficiency in interpreting results and formulating recommendations/action plans;
  • Ability to research and analyze state/federal regulations related to health insurance and healthcare;
  • Demonstrated skills in critical thinking, problem-solving, and the analysis, interpretation and evaluation of complex information;
  • Demonstrated ability to work independently;
  • Excellent interpersonal, cross-functional coordination and communication skills.
  • Strong project management skills;
  • Strong verbal, writing and presentation skills;
  • Computer skills: Microsoft Word; Excel; PowerPoint; and database software.
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