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Director, Returns Policy


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Job Details

JobId: 839342BR
JobTitle: Director, Returns Policy
State: CA
Description: Walmart U.S. eCommerce is looking for an executive with strong leadership skills to oversee the returns policy function to coordinate and lead the implementation of complex, cross-functional, and highly visible strategic return initiatives. To get an idea, you’ll lead programs such as our Marketplace Returns and coordinate across, Walmart Stores,, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage a world-class returns experience. The returns policy team will identify the critical performance indicators and business outcomes, and align the execution plans of all key stakeholders and teams to ensure the program achieves it’s desired goals. This leader will apply a general management perspective and problem solving approach, will be agile and able to apply the right frameworks, operating cadence, and business analysis \u0026amp; acumen to each phase of the program lifecycle. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes. This returns policy leader will be skilled at engaging and communicating to senior executives across multiple domains, as well as engaging at a detailed level across product management and engineering, strategy, supply chain, retail merchandizing, marketing, customer and store operations, \u0026amp; analytics. This position reports directly to the VP of Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including,,, Modcloth, and The responsibilities of this role include: Drive initiatives and changes to return policies to improve customer experience Partner with retail teams including merchandising and partner management to define policy, outline initiatives, and roll out and monitor changes. Build a business case for policy changes and obtain approval and funding from stakeholders Communicate project benefits and champion returns initiatives throughout the organization. Partner with merchandising and partner management to establish internal stakeholder panels and seller/supplier focus groups to incorporate feedback into initiative development and improvement. Develop thought leadership and help build a world-class Returns Experience team Attract, lead and develop best-in-class team members Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success. #LI-KA2
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