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Dispatcher

Cox Automotive


Location:
Milton, ON
Date:
12/14/2017
2017-12-142018-01-13
Job Code:
1719339
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Dispatcher
JobID: 1719339
Category: Fleet and Transportation
Industry: Cox Automotive
Job Type: Full-time

Description

Job Description:

This position is responsible for pick-up and delivery functions for the Auction, including coordinating efficient movement of consigned vehicles to and from the facility, while providing high quality service to Auction customers.

Job Responsibilities:

  • Represent the Auction in a professional and courteous manner by ensuring that all transportation callers are greeted professionally and efficiently.
  • Contact customers to determine vehicle availability and condition, and efficiently schedule pick-ups and deliveries.
  • Coordinate and direct the safe and efficient transportation of customers and customer vehicles to and from the Auction and other designated areas.
  • Arrange for pick-up and delivery of vehicles within the standard timeframes prescribed by our accounts.
  • Receive and route telephone and radio calls in a courteous and efficient manner to the appropriate department personnel.
  • Dispatch commercial requests to transportation companies
  • Work closely with lot operations team and van drivers to coordinate drivers for local pickup & delivery.
  • Perform data entry and verify that transportation information is accurately recorded in the system.
  • Perform various clerical and administrative duties relating to transportation pickups and deliveries.
  • Determine outstanding pick-ups, compile data, and generate transporter and account aging reports for the department manager.
  • Coordinate department activities with customer account representatives and transporters.
  • Interact with customers and resolve problems that may occur in the transportation process.
  • Assist with pick-up problems, including contacting the appropriate Auction personnel to resolve concerns promptly.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by manager.

Qualifications

Qualifications:
  • High School Diploma or equivalent required.
  • 2 years of dispatching and clerical/administrative support experience required.
  • 1 year of experience handling high volume phone calls required.
  • Auction experience and knowledge of overall Auction functions preferred.
  • Valid driver’s license and good driving record required.
  • Excellent communication and organization skills required.
  • Competent computer software skills required, including Excel and database systems.
  • Ability to use general office equipment (e.g., copier, fax machine, etc.).
  • Ability to sit or stand for prolonged periods of time.
  • Manual dexterity; ability to perform repetitive data entry tasks.
  • Vision abilities required include close, distance, and depth perception.
 



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: CA-ON-Milton-8277 Lawson Rd

Employee Status: Contractual

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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