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E1 SOM Analyst


Dublin, OH
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Job Details

Closing date for applications: 19th January 2017

This position will be responsible for Sales Order Management processing for a group of AFME markets as part of the European Order to Cash Department. The prime focus of this role is to develop a deep understanding around Market specific processes and subsequently be able to manage the sales order processes effectively. Successful candidates must have the maturity and ability to work on their own initiative, be proactive in making decisions to improve existing processes and procedures, work to tight deadlines and have the ability to manage a range of internal customers and their requirements.

**Job Description:**

**Technical Expertise**

The key responsibilities of this position include:

+ Strong Sales Order Management knowledge required

+ Strong transactional processing experience necessary (e.g. sales order entry, customer master data maintenance, pricing master data maintenance, returns and credits, receipting)

+ Ability to process transactions promptly and accurately in order to meet tight deadlines

+ Strong understanding and experience in the Order to Cash arena

+ Strong Knowledge of JDE system

+ SAP knowledge is an advantage

+ Self starter with ability to effectively project manage and take ownership of their activities

+ Ability to work to tight deadlines and turnaround times whilst delivering results

+ Understanding of Audit compliant activities and deliverables in particular Sarbanes Oxley

+ Utilizing superior communication skills to deliver a high level of customer service

+ MS Excel and MS Word proficiency essential

+ Experience of migrations from market to Shared Service environment an advantage

+ Exposure to project rollouts and implementation preferred

+ Reviewing efficiency and effectiveness of current O2C processes and identification of possible alignments

+ Support standardisation of the O2C process stream across Markets

+ Assist in development of O2C Standard Operating Procedures looking at opportunities to enhance the controls within the process

+ Document solution requirements that are aligned with technical and business feasibly in the aim to standardise efficiencies

+ Ability to quickly analyse and understand complex business processes

+ Maintaining sound relationship with Market colleagues to ensure process synchronisations

+ Ad Hoc Reporting for O2C, GFSS Europe management or Market colleagues

+ Work with the O2C project lead and O2C AD lead to ensure all opportunities of optimisation are reviewed and aligned where there are dependencies / touch points through the Integration process

**Customer Service**

+ Foster close relationships with inter GFS Europe / Market and Project colleagues and ensure high service level delivery, ensure all identified project activities are addressed in a swift proactive manner

+ Develop solutions to complex operational issues with GFS Europe, Markets or Project while following established GFS Policies and Procedures.

+ Guide and educate colleagues on correct practice to maintain the operational benefit of a process or technical improvement

+ Ensure Customers (Internal & External) are satisfied and goals are delivered in a timely and cost effective manner

+ Recognise and communicate the key highlights and successful deliverables of the O2C Associate to Internal GFS Colleagues and also the impacted markets **Skills and Experience Required:**

+ Skills & Experience:

+ In-depth and broad knowledge of Order to Cash process is essential

+ Strong transactional processing experience

+ Highly developed organisational skills

+ SAP Order Management exposure required

+ Ability to work in a pressurised environment under continual deadline constraints

+ Strong communication, negotiation and interpersonal skills required

+ Superior written, presentation and verbal communication skills

+ Strong analytical and numeric skills

+ Self-motivated, able to plan & prioritise workload in order to achieve deadlines

+ Organising and prioritising own work and time to maximise productivity and results

+ Strong attention to detail

+ Understanding of Audit compliant activities and deliverables in particular Sarbanes Oxley

+ Fluency in English

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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