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EAP Counselor – Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

EAP Counselor – Eden Prairie, MN(Job Number:728796)

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

EAP Licensed Specialist are the National Point of Contact (NPOC) for non-licensed EAP Specialists.  Licensed Specialists provide clinical consultation and mentorship to non-licensed EAP Specialists.  Additionally, Licensed Specialists conduct telephonic, on-line (chat) and video consultations with individual members.  Provides clinical expertise to conduct a thorough assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for member calls.  Solution Focused Consultation, Motivational Interviewing and short term problem resolution are the clinical modalities used to develop an individualized action plan.  Within the context of the consultation, the EAP Specialists guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors.  EAP Specialists coordinate and facilitate the response to high risk situations through consultation with licensed staff.


Primary Responsibilities:

  • Provide resources, consultation, coaching and guidance to non-licensed EAP Specialists as designated National Point of Contact
  • Conduct telephonic, on-line (chat) and video consultations with individual members
  • Provide support, education, and coordination with on-site vendors
  • Provide consultation and disposition on ‘risk’ calls with non-licensed EAP Specialists
  • Engage individually with member to clinically and holistically assess the reason for call and presenting needs including, issues impacting the individual’s personal wellbeing, emotional and physical health, and personal safety
  • Independently conduct thorough assessment of risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff in order to access appropriate level of care and ongoing support. Coordinate follow-up care and services to individuals and organizations, as appropriate
  • Develop next steps and identify meaningful goals and resources utilizing Solution Focused Consultation model.
  • Provide appropriate type of service based on member’s presentation, clinical history and needs and accurately differentiate between EAP and BH services
  • Formulate short term problem resolution plan of action, and provide Full Benefit Exploration reviewing the appropriate tools and resources to support the plan, and offer and refer clients to additional benefits including access to Specialty Help Center Specialists, Health Coaches, Health Advisors, and community resources as appropriate
  • Authorize additional services including behavioral health, and/or contracted EAP and behavioral health network providers
  • Formulate accurate description of member’s clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries
  • Quote and explain benefit coverage to members and providers; follow appropriate benefit procedures
  • Maintain appropriate confidentiality
  • Participate in staff meetings, case consultations, and training opportunities
  • Consult as required with licensed peers and supervisors

Job Employee Assistance Programs
Primary Location US-MN-Eden Prairie
Other Location 
Organization Optum Ops - PHM Commercial
Schedule Full-time
Number of Openings 3
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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