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EAP Counselor, Evening Shift - San Antonio, TX

UnitedHealth Group

San Antonio, TX
Job Code:
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Job Details

EAP Counselor, Evening Shift - San Antonio, TX(Job Number:727612)

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Counselor is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. 
Required Evening Shift Schedule:
3:30pm – 12:00am (requires working an alternating weekend day every week)
***This position does transition into a full time Telecommute***
Primary Responsibilities:
  • Answer inbound calls for EAP and Behavioral
  • Assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers
  • Provide solution focused consultation to assist member with issue resolution
  • Determine member eligibility and benefit coverage and triage as appropriate
  • Update and enter clinical notes in care management database

Job Employee Assistance Programs
Primary Location US-TX-San Antonio
Other Location 
Organization Optum Ops - PHM Commercial
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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