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EAP Counselor - Flex Shift - San Francisco, CA

UnitedHealth Group

San Francisco, CA
Job Code:
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Job Details

EAP Counselor - Flex Shift - San Francisco, CA(Job Number:697829)

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
*Telecommuting Role - Seeking candidates in the San Francisco, CA area
in order to attend training and meetings in our local office.
New hires will be required to work in the office until they are 
cleared to work from home.*

**Schedule is Monday-Friday 9:30am-6:00pm**

Primary Responsibilities:
  • Work in an EAP call center environment, using clinical proficiency to manage a variety of calls, including high risk issues
  • Assess clients for high - risk issues; assist with safety planning and access to appropriate level of care through consultation with licensed staff
  • Provide health and well - being, solution focused consultations
  • Triage and refer clients as needed to appropriate resources such as EAP and Behavioral Health providers, vendors or community based resources
  • Responsible for documenting all client contacts and maintaining appropriate clinical records, consulting as needed with supervisors and peers, and interacting with various departments and customer based entities
  • Quote and explain benefit coverage to members and providers. Follows appropriate benefit procedures
  • Participate in staff meetings, case consultations, and training opportunities
  • Back - up Point of Contact / Acting Team Lead as assigned (BL / PDX / SA only) - generally only if no licensed staff available

Job Employee Assistance Programs
Primary Location US-CA-San Francisco
Other Location 
Organization Optum Ops - PHM Commercial
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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