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EAP Counselor - Philadelphia, PA

UnitedHealth Group

Philadelphia, PA
Job Code:
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Job Details

EAP Counselor - Philadelphia, PA(Job Number:728925)

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) 
We are looking for talented professionals with flexibility, initiative and crisis/clinical experience to fill multiple openings for EAP Specialists on our Philadelphia team. In this unique role, you would provide telephonic assistance to our clients' employees who are dealing with a variety of issues, from workplace stress to family problems and mental health concerns. This is an opportunity to make a positive, measurable impact in people's lives while enjoying a stable weekday schedule in a collaborative work environment - we also sponsor your continuing education credits! 
Primary Responsibilities: 
  • Taking calls from a queue in a call center environment
  • Responding to crisis calls, determining member eligibility and benefit coverage, and triaging calls appropriately
  • Initiating counseling referrals
  • Providing certifications for appropriate outpatient care
  • Assisting in the coordination of services with providers
  • Making clinical notes and updates in the care management database
  • Utilizing counseling skills if a crisis call comes in (although this is not a counseling position)

Job Employee Assistance Programs
Primary Location US-PA-Philadelphia
Other Location 
Organization Optum Ops-PHM Utilization Mgmt
Schedule Full-time
Number of Openings 3
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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