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EAP Management Consultant - MN or TX

UnitedHealth Group

Minneapolis, MN
Job Code:
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Job Details

EAP Management Consultant - MN or TX(Job Number:713748)

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)


The essential functions of the EAP Management Consultant clinical position includes providing strategic management consultation and organizational support to all levels of a customer’s organizational structure and the clinical case management of employer based referrals. The Management Consultant acts as an external champion who is recognized as a content expert in the areas of  EAP, Behavioral Health, and Work/Life issues, providing consultation to key customer functions including Human Resources, Management / Supervisors, Occupational Health, Safety / Security, Unions and Legal. The Consultant responds to crisis calls and coordinates urgent, emergent care and Fitness for Duty evaluations ensuring public and workplace safety. The Management Consultant is a strategic partner for client customers around critical workplace issues involving behavioral disturbances, violations of company drug free workplace policies, workplace violence and other risk issues impacting the individual employee, the workplace and / or the community / general public
Primary Responsibilities:
  • Collaborates, consults and coaches client company HR, Occupational Health, and management leadership including senior executives, security and legal at all levels to address organizational, behavioral, and performance concerns, identify options and develop appropriate strategic action plans. Performs behavioral risk screenings for the organization and individual employee for a wide variety of workplace and individual behavioral issues impacting job performance Assures appropriate resources are engaged
  • Facilitates Federally mandated and regulatory Drug free Workplace and other safety sensitive initiatives such as  DOT, NRC, Threats of Violence following pertinent regulatory and best practice guidelines 
  • Conducts in-depth telephonic clinical assessment and referral, assesses members for risk factors when appropriate to ensure member’s safety and intervenes appropriately on emergency calls while staying within the scope of EAP / MC services
  • Provides telephonic solution focused psycho-education / consultation to management referred employees
  • Case manages management referred employees using their clinical skills and judgment to identify underlying clinical issues that may be impacting workplace performance selecting providers with specific expertise to address the identified clinical concerns and / or determine the appropriate level of care
  • Reviews initial clinical assessment with providers and relays workplace and job performance concerns and expectations involving job performance, mental health, chemical dependency and other behavioral issues. Certifies and authorizes and/or coordinates necessary treatment or EAP services. Discusses treatment plans with provider and negotiates changes as per Level of Care guidelines and EAP best practices
  • Provides referrals to internal resources such as  WorkLife, Legal and Financial Services as well as Community Resources as appropriate
  • Provides support and licensed clinical consultation to EAP staff in responding to and managing calls from members involving clinical risk to self, others and / or general public
  • Coordinates care with emergency, CIRS, care management team and other managed health organizations as clinically appropriate
  • Obtains supervision case consultation from supervisors on a regular basis regarding member care, high risk issues and protocols, policy and procedural changes and updates regarding existing, former, or new client groups
  • Quotes and explains benefit coverage to members and to providers. Follows appropriate benefit eligibility procedures
  • Follows internal ethical and regulatory privacy policies such as HIPPA, maintaining confidentiality and private health information of members. Follows state and federal licensing practices. Document necessary case information using same guidelines
  • Use UHG computer based case management portals. Creates and maintains appropriate clinical records
  • Participates in staff meetings, case conferences, and in-service opportunities
  • Participates as directed in the Quality Assurance Program
  • Engages in projects and other activities as directed by the Management Consultant Manager
  • Demonstrates a willingness to support and grow both the culture and mission of Optum and the UnitedHealth Group
  • Works cooperatively with MC team and other UHG departments

Job Employee Assistance Programs
Primary Location US-MN-Minneapolis
Other Location US-TX-Dallas, US-TX-Houston, US-TX-San Antonio
Organization Specialty Netwks International
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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