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ED Registration Supervisor - Los Angeles, CA (12 noon - 8pm, Rotating Weekends)

UnitedHealth Group

Los Angeles, CA
Job Code:
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Job Details

ED Registration Supervisor - Los Angeles, CA (12 noon - 8pm, Rotating Weekends)(Job Number:726662)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Primary Responsibilities:
  • Complies with policies and procedures on customer satisfaction and service excellence. Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large. Conducts self in a professional, respectful and courteous manner during all interactions. Works effectively and collaboratively with others toward common goals
  • Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates effective business writing and oral communication skills; handwriting is clear and legible
  • Participates in operational aspects of the department, and maintains / participates in performance improvement (PI) activities within the department and house-wide
  • Understands and complies with accreditation and regulatory requirements regarding quality control and performance improvement activities for assigned areas of responsibility. Follows the organization’s problem-solving / PI model
  • Designs and implements appropriate performance measurement / data collection activities following sound statistical principles, including use of appropriate sampling methods and valid indicator development.
  • Understands and utilizes data analysis tools, including but not limited to run charts, bar graphs, control charts and histograms
  • Understands and utilizes PI tools, including but not limited to flowcharts, cause and effect diagrams.
  • Understands and utilizes basic team facilitation techniques, including managing meetings to ensure productive outcomes, promoting creative problem-solving through brainstorming and multidisciplinary staff involvement and applying conflict resolution techniques as needed
  • Participates in all departmental specific training, Environment of Care (illness / injury prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan)
  • Demonstrates knowledge of and follows safety practices, including patient safety. Understands the importance of safety in the work place. Maintains a safe environment for self and others.
  • Demonstrates leadership priority for organizational performance improvement in patient satisfaction / safety programs
  • Establishes and maintains a culture of patient safety throughout the Medical Center. Promotes patient safety by recognizing and reducing risks and hazardous conditions that result in medical / healthcare errors and patient injury. Complies with the event reporting process
  • Demonstrates advocacy for the patient / customer and appropriate acknowledges patients, customers and visitors
  • Supports a strong internal non-punitive reporting mechanism. Supports ongoing proactive efforts through implementation of known safe practices. Promotes communication and coordination among individuals and departments to minimize risk to patients as appropriate
  • Understands and complies with accreditation and regulatory requirements and internal processes regarding responding to Sentinel Events

Job General Operations Management
Primary Location US-CA-Los Angeles
Other Location 
Organization O360 Dignity Health Front Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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