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EDC Agent Manager (Medicare) - Albany Capital District / North Country

UnitedHealth Group


Location:
Albany, NY
Date:
12/08/2017
2017-12-082018-01-06
Job Code:
734740
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Job Details

734740 EDC Agent Manager Medicare Albany Capital DistrictNorth Country

EDC Agent Manager (Medicare) - Albany Capital District / North Country (734740)

Position Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Broker Sales Manager is responsible for achieving assigned sales/membership growth targets through the brokers within the Upstate New York market.  He/she will be responsible for the following territories: Albany Capital District and  the North Country.


This Manager will be responsible for creating and maintaining relationships with this Upstate New York Broker Community. He/she will be responsible for all product and benefit trainings for the broker channel and will act as the primary point of contact to the broker community on behalf of the health plan. The Broker Manager will assist agents in uncovering market niches and actively pursuing growth opportunities, as well as, monitor sales results, trends and key performance indicators (KPI's) and hold agents accountable for achieving targets. They will understand the target audience of our products and how to position products and value proposition to remain competitive.

 
Primary Responsibilities:

  • Facilitate agent recruitment opportunities
  • Continually build and nurture our base of producing agents
  • Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems
  • Organize involvement informal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems
  • Organize agent activities, leads and territories to ensure effective and efficient coordination across the territory
  • Act as a liaison between agents and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes; contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
  • Coach/Develop staff to achieve quantitative and qualitative performance targets
  • Use data and insights to coach for optimal performance
  • Manage day-to-day time and activities of assigned agents to ensure appropriate leading indicators of success and corresponding sales results
  • Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
  • Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement
  • Achieve assigned sales targets: Achieve assigned sales/membership growth targets through agents in the territory
  • Work with the Sales Director (SD) and other Area Managers (AMs) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (i.e., providers, regulators, faith-based organizations and associations, etc.)
  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace
  • Facilitate engagement of agents in executing these plans and ensure that they appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
  • Compliance: Ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, CMS, partner expectations (e.g.; AARP) and company policies and procedures

Requirements:
  • High School diploma or GED
  • 5+ years Medicare or managed care sales experience
  • Active life/health license
  • 3+ years experience supervising sales teams or managing broker relationships
  • Travel locally up to 75% of time
  • Live within a commutable distance to assigned sales territory
Preferred Qualifications:
  • Bilingual



Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)


 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number734740
  • Job TitleEDC Agent Manager (Medicare) - Albany Capital District / North Country
  • Job FamilySales Direct Selling
  • Business SegmentMedicare and Retirement

Job Location Information

  • Albany, NY
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 50 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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