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eLearning Instructional Designer & Developer - Phoenix, AZ

UnitedHealth Group

Phoenix, AZ
Job Code:
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Job Details

eLearning Instructional Designer & Developer - Phoenix, AZ(Job Number:707696)

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)


You will be responsible for using the ADDIE model to design, develop, assess, and continuously improve training programs with an emphasis on learner-centric design strategies. You will work with SMEs, Senior Instructional Designers, trainers, and functional leads to gather business needs, follow an established project management process, and produce blended learning solutions – self-paced and facilitated both for the classroom and online environments. As a key resource to others you must maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills and the ability to always meet deadlines.


As part of the larger ID team, you will be responsible for building training programs for billers, collectors and other associates that support Revenue Cycle Management functions for our business partners. Experience building curricula for systems training and revenue cycle processes is desired.

Primary Responsibilities:

  • Participate in all phases of the instructional design process from analysis to hand-off for delivery
  • Use established project management process and design models to create high-quality training deliverables
  • Assess and interpret customer needs and requirements in a matrix environment
  • Focus on a learner-centric model and always bring interactive learning strategies to the fore
  • Conduct ongoing evaluations and assessment to ensure effectiveness of programs and recommend/implement modifications as necessary
  • Work with minimal guidance to produce traditional and digital training assets
  • Benchmark industry standards and follow a path of continuous improvement for training products

Job Training Design & Development
Primary Location US-AZ-Phoenix
Other Location 
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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