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Eligibility Support Analyst - Minnetonka, Minnesota

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

738840 Eligibility Support Analyst Minnetonka Minnesota

Eligibility Support Analyst - Minnetonka, Minnesota (738840)

Position Description

Position Description:


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.
Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM


The Eligibility Support Analyst will be responsible for the installation of accounts through structure building, database loading, and preparation of plan materials while coordinating and supervising the daily activities of the team. This position impacts work at the team level while developing plans and resolving operational problems.

The Eligibility Support Analyst is responsible for the installation and support of Real Appeal’s clients and member eligibility.


Primary Responsibilities:

  • Ensures new client installations, renewal activities and member eligibility are completed in an accurate and timely manner
  • Handling electronic eligibility files
  • Work directly with external and internal customers
  • Analyzes and investigates installation and eligibility issues
  • Fulfillment audit and issue resolution.
  • Responsible for analyzing system, manual and workflow processes and making appropriate recommendations for improvement
  • Provides explanations and interpretations within area of expertise


  • High School diploma / GED or higher
  • 3+ years’ experience in healthcare insurance industry .
  • Ability to create, copy, edit, send, save Word, Excel, Outlook and PowerPoint

Preferred Qualifications:

  • Bachelor’s degree or higher
  • Project management experience 

Soft Skills:

  • Displays a high level of initiative and demonstrates a willingness to develop and support new business processes and then implement flawlessly.
  • Demonstrated problem solving skills; ability to dig into the details.
  • Excellent  verbal and written communication skills.
  • Ability to manage multiple projects / assignments and competing priorities

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Project management, Eligibility, Support Analyst, Word, Excel, Outlook, PowerPoint

Job Details

  • Contest Number738840
  • Job TitleEligibility Support Analyst - Minnetonka, Minnesota
  • Job FamilyEnroll and Empl Contract Install
  • Business SegmentCorporate

Job Location Information

  • Minnetonka, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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