EMEAR Sr. NOC Manager Cloud Managed Services

  • Location:
    Krakow, Poland
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

Cisco seeks a NOC Manager to join Cloud and Managed Services (CMS) team. This is a superb opportunity if you re a person with persistence and an empathic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.

You will lead the activities of a Networks Operations Center with responsibility for results in terms of customer service satisfaction leading Customer Support Engineers of all levels.

In this role You will:

  • Mentor other leaders within CMS
  • Assume leadership role over multi-functional teams to drive service delivery and/or product improvements
  • Participate in major multi-functional projects affecting Cisco business, product, or service leadership
  • Identify and work on issues that affect worldwide CMS and other services teams
  • Provide management mentorship to all levels of exempt employees on accomplishing goals
  • Build strong team relationships with CMS teams and peers
  • Role might require occasional travel to customer meetings
  • Acting as an escalation point to customer problems

Who You'll Work With

Cisco CMS team is a dynamic and growing organization. You will join a team of experts supporting strategic accounts. Serving in a liaison role you will build a bridge that connects the technical and business perspectives of customer engagements.

Who You Are

You demonstrate an aptitude and appetite for learning new skills, and applying this to drive customer satisfaction. You are able to demonstrate knowledge of Cisco processes and team dynamics across the organization, as well as coaching and motivational skills required to engage, develop and retain top talent on a high-performance team.

Required experience:

  • Typically requires BSc or BS EE or equivalent plus 15+ years-related experiences.
  • Direct experience with Managed Services industry including in-depth understanding of strategic and tactical components
  • Knowledge of Cisco products specific to Cisco CMS product suites and/or project/program management in the managed services space
  • Possess 6+ years-prior people management experience
  • Certifications: ITIL Intermediate v3, PMP
  • Fluent English speaker/writer

Desired skills:

  • Drive for continuous learning, results-orientation, and collaboration
  • Professional & concise communication (written & verbal)
  • Flexible: very able to adapt to a changing environment
  • Out-of-the-box thinker
  • Ability to lead change through innovation & process improvement
  • Performs well under pressure and in disruptive environments where priorities can change in response to customer demand
  • Executive level communications, tailored to unique situations
  • Operational mind-set and disposition
  • Ability to work multi-functionally and cross-corporations
  • Comfortable working in a dynamic and evolving organization and service
  • Complete understanding of and experience in leading a team in applying all elements of Technical Support
  • Business and technical expertise and extensive customer service engineering experience
  • Demonstrates strategic skills
  • Excellent working relationships with other customer service organizations within Cisco and with appropriate business units
  • Ability to formulate and deliver complex presentations throughout Cisco and to customer departments
  • Industry awareness
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


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