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Employee Relations Analyst - Minnetonka, MN

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

743361 Employee Relations Analyst Minnetonka MN

Employee Relations Analyst - Minnetonka, MN (743361)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Which is why your performance and innovation will find a reception here like nowhere else as you help people live healthier lives while doing your life's best work.(sm)


We are currently recruiting for an Employee Relations Analyst to join our team in our Minnetonka offices. 


The Employee Relations Analyst will provide day - to - day support to managers and Human Capital on a variety of employee relations issues. In addition to handling basic ER issues regarding attendance, performance and policy interpretation, this position will staff the Tier 2 ER phone queue 6 hours / day, doing intake of cases for managing or escalation to Senior ER Analysts and Case Managers.


Primary Responsibilities:

  • Effectively and efficiently handle 6 hours per day of incoming calls from Human Capital, Managers, and 'One Breath' cases
  • Complete intake for all Employee Relations case types to either manage / escalate appropriately to Sr. Employee Relations Analysts and ER Case Managers
  • Manage own caseload, providing coaching and consultation to managers on issues involving non - exempt employees, including basic attendance, performance, corrective action, and policy interpretation cases
  • Intake, manage and/or appropriately escalate emergency 'One Breath' issues
  • Other project work as it applies, i.e. severance documents, etc.
  • Flexible to work hours between 7:00 AM and 6:30 PM as required (later 'shift' should be anticipated)

Required Qualifications:

  • 1 or more years of experience in employee relations and/or experience within UHG's HRdirect Service Center
  • Intermediate experience with Excel and Word

Preferred Qualifications:  

  • Bachelor's degree
  • Knowledge of State and Federal employment law; working knowledge in ADA, FLSA, EEO
  • PeopleSoft experience 

 Soft Skills:

  • History of consulting and able to work independently
  • Strong verbal and written communication/documentation skills
  • Problem solving and negotiating skills  
  • Independent, analytical decision-making based on knowledge and thorough interpretation of policy/practice 
  • Organizational skills with the ability to manage multiple priorities 
  • Ability to work independently while working within guidelines and established protocols 
  • Accurate and timely analysis of a variety of data to meet deadlines and commitments 


Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 6 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Employee Relations, ER, HR, Human Resource, HR Service Center, HR Direct, Minnetonka, Minneapolis, MN, Minnesota

Job Details

  • Contest Number743361
  • Job TitleEmployee Relations Analyst - Minnetonka, MN
  • Job FamilyHuman Capital
  • Business SegmentCorporate

Job Location Information

  • Minnetonka, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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