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Employee Relations Consultant

ADP


Location:
Norfolk, VA
Date:
01/08/2018
2018-01-082018-02-06
Job Code:
146182
ADP
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Job Details

JobId: 146182
Job Title: Employee Relations Consultant
Location: Norfolk, VA
Category: Client Service
Employment: Full-Time
Open Date: 2017-12-21T06:10:03Z Close Date: 2022-12-20T00:00:00Z

Description:

ADP is hiring an Employee Relations Consultant -- Centralized Investigations III. In this position you will be responsible for conducting and documenting a variety of HR investigations that may come through various sources such as our field HR Business Partners or escalated calls from our Clients, Worksite Employees or the MyLife Advisor Team. The incumbent would work in partnership with the respective Human Resources Business Partner, Regional leadership, the Client, and TS Legal throughout the investigation process as appropriate. Confidentiality is of most importance in this role.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.



RESPONSIBILITIES:
  • Investigates Client Worksite Employee (WSE) complaints or allegations of discrimination, harassment, retaliation, ethics violations, hostile work environment, unfair treatment and violation of company policies.
  • Develops relationships with, and coordinates relevant investigations with business partners, clients and colleagues.
  • Independently decides the most effective and efficient method of investigation for each individual case.
  • Prepares and documents investigative plans detailing the investigative plan of action according to department guidelines.
  • Performs out-of-office field investigation, as appropriate.
  • Develops sufficient evidence to conclusively establish facts.
  • Independently conducts and documents comprehensive interviews/interrogations complainant and witnesses to obtain information which would be considered admissible under generally accepted rules of evidence.
  • Provides regular updates to the Client, HRBP, and CRE (and legal as necessary) throughout the process and maintains close working relationships with all internal departments.
  • Seeks resources, as needed, including but not limited to Client Employee Handbook, Basic Employment Policies, legal rulings and regulations, etc.
  • Maintain awareness of current employment law and recommend policy and/or practice changes to comply with federal and state laws and regulations.
  • Ensure that all department transactions remain confidential and release information only to those authorized to receive it.
  • Must demonstrate high standards of ethics and personal accountability.
  • Ability to keep all business and operations information confidential.
  • Prepares comprehensive and cohesive investigative reports in a timely manner and makes recommendation for resolution based on supporting facts and evidence.
  • Prepares and submits findings. Makes recommendations to TS and Client management and forwards final findings to Client's HRBP and advises resolution to be taken by Client.
  • Performs other related duties as assigned.




QUALIFICATIONS REQUIRED:
  • 4-6 Years HR Experience with concentration or focused experience in investigations.
  • Bachelor's degree required plus one of the following (active) certifications: PHR/SPHR and/or SHRM-CP/SCP


PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • 4-6 years of demonstrated Investigation experience with a centralized investigation group or reporting agency.
  • 4-6 years of extensive experience writing Investigation Reports.
  • At least 4-6 years of experience in a customer service or human resources environment, with proven ability to produce positive results.
  • Ability to travel at least 25% of the time.
  • Master's Degree in relevant field preferred.
  • Problem-solving and Collaboration: experience in identifying, solving and executing problem resolution.
  • Able to make quick and informed decisions on employee relations issues.
  • Demonstrated ability to drive results through individual efforts and influencing others, without authority over them.
  • Resolves Client issues through effectively influencing internal relationships within ADP TS and across various ADP Divisions.
  • Communication-able to interact with all levels in an organization including worksite employees, managers and executives.
  • Ability to act as the liaison between Clients and ADP TotalSource.
  • Account/Client management experience preferred.
  • Must have a working knowledge of HR laws, practices and policies.
  • Strategic Thinking - demonstrated ability to assess needs and provide innovative solutions to assist Clients in meeting their business objectives through the use of ADP's products and service.
  • Proficient in MS Office Suite; Outlook, Excel, Word, Access and PowerPoint.

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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