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EMR/EHR Applications Support Analyst (Medical Assistant) - Irvine, CA

UnitedHealth Group

Irvine, CA
Job Code:
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Job Details

EMR/EHR Applications Support Analyst (Medical Assistant) - Irvine, CA(Job Number:684460)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


As a Tech Support Analyst supporting NextGen EMR, you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, as well as more advanced troubleshooting and support.

The purpose of this position is to function as the first point of contact and support for the NextGen application as it relates to the provider community. This role serves to provide application support, troubleshooting, application maintenance, user provisioning and general information to the provider community as well as internal Monarch staff members. Experience supporting the NextGen EMR is highly encouraged.


Primary Responsibilities:

  • Application support services for NextGen EMR
  • Assesses and interprets customer needs and requirements
  • Entering service requests (tickets) for all calls received
  • Troubleshooting service requests that come in via email and/or phone
  • Identifying solutions to non-standard requests and problems
  • Solving moderately complex application related problems
  • Providing timely resolution to many application related errors/issues
  • Testing functionality of application
  • Coaching, providing feedback and guiding others
  • Serving as a resource to others in the IT department
  • Document and communicate effectively in order to ensure timely resolutions
  • Working with third-party vendors in order to support the NextGen product
  • Analyzing technology solutions options and provides feedback to appropriate parties


Job Technology Support
Primary Location US-CA-Irvine
Other Location 
Organization Monarch
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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