EN Concierge Partner Management

  • Location:
    San Jose, California, US
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
  • Job Id

Channel Concierge Relationship Manager

The Business Entity

Are you creative and passionate about driving innovative and transformative business model changes that would lead to business success? Do you thrive on solving complex business problems? Cisco’s Enterprise Network Business designs, builds, and delivers market leading switching, routing, and wireless products. We are looking for an Enterprise Network Channel Concierge Relationship Manager for the Enterprise Network Market Strategy team. This team is responsible for developing GTM and driving strategy across routing, switching, wireless, optics, security, IOT, core software and solutions that are critical to driving growth and Cisco’s transformation to a more software-oriented company.

The successful candidate will have strong leadership, teamwork, collaborative, and problem-solving skills.


The Team

Find the career path in Market Strategy that you’re passionate about! Cisco provides an environment that allows your creativity to become a reality. Work as part of a global team.  You will be part of the Enterprise Network Market Strategy channel concierge team, which supports top partners, distributors and SP’s to:

  1. Scale new technologies faster through partner early engagement and feedback into NPI process and EFT

  2. Create direct access to Product Management and Engineering for quality issues

  3. Provide access to engineering technical and architectural intelligence for services, solutions and application development

  4. Manage regular executive engagements with BE incl. EBCs

  5. Provide early roadmap visibility

A critical responsibility of our team is to develop partner plans and relationships together with partner account managers and engineers, as well as develop partner strategy across routing, switching, wireless, optics, security, IOT, core software and solutions together with the global and geo partner organization. Our stakeholders include Enterprise Networking channels, service provider and distribution teams, as well as, sales & architecture teams, services, systems engineering, marketing, sales enablement and strategic product marketing


Role & Responsibilities

  • Close collaboration with partner account teams in order to build relationships into partner and capture opportunities and challenges around routing, switching, wireless, optics, security, IOT, core software and solutions

  • Develop partner relationship by providing insights, roadmaps as well as solving for EN specific topics, always in close cooperation with partner account and engineering manager, with the objective of increasing partner loyalty towards EN

  • Partner communication and new product onboarding hand in hand with partner account and engineering manager

  • Creation and ongoing development of Enterprise Network Partner Plans

  • Regular partner visits accompanied by channels and account team members

  • Gather feedback from partners to get back to Product Management and Engineering to improve and design new solutions

  • Ongoing communication of concierge services deliverables, cases, status to stakeholders in global partner organization, geo partner organizations, sales and product management

    Demonstrated Competencies Required:

  • Self-motivated and highly ambitious

  • Strong presentation skills, adept business knowledge, organizational abilities

  • Strong written and verbal communication

  • Strong problem-solving skills

  • Excellent teamwork and people skills

  • Flexibility and openness to change


    Experience Required:

  • 3+ years business, channels, engineering

  • Bilingual+ English Speaker, Preferred

  • B. S. or B. A or Military Equivalent


    About Cisco

    We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

    We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

    We Are Cisco.

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