Enablement Solutions Architect

  • Location:
    RTP, North Carolina, US
  • Additional Location(s)
  • Area of Interest
    Sales - Product
  • Job Type
  • Technology Interest
  • Job Id

Enablement Solutions Architect (Collaboration, or Data Center ESA) – Job Description 

It is an exciting time to work with the WW Sales Training Organization. Every day we empower our Sales and System Engineering leaders to advance their technical, sales, and professional careers. We are a global team and our purpose is to build/develop the next generation sales force for Cisco.

As an Enablement Solutions Architect (ESA), you will provide technology and architecture leadership, aligned by architecture to build expertise and enable our sellers globally.

Primary Technology Focus Area: Technology Generalist – proficient across all Architectures

Secondary Technology Focus Area: Collaboration or Data Center

Job Family Summary: Enablement Solutions Architect (ESA) is responsible for the technical sales training, coaching and mentoring individuals at various stages in their sales, technical and professional careers.

The successful candidate for this global program requires an ability to develop content, deliver training in Cisco architectures, position business relevance, articulate technical business solutions and outcomes selling approaches. The ESA role supports the Cisco Sales Associates Program (CSAP), Sales New-hire Acceleration Program (SNAP), SNAP Prime, as well as providing subject matter expertise for various launches, acquisitions and other global priorities, as required.

Skills required include; exceptional presentation skills, innovative thinking, networking knowledge, the ability to present and explain network technologies, products, product features and technical business solutions. Ability to connect with a diverse audience, providing expertise in Cisco's architectures and how to apply them as solutions to business problems, selling and working successfully with Customers and Partners. The ability to stay connected with all business partners including the Architecture Teams, Business Units, Virtual Teams, Customers, Industry, and Field Sales Organizations to ensure the relevance and ongoing advancement of the programs.

Job Responsibilities:

Architecture Alignment: Regularly meet with Collaboration Enablement Architecture Leads, Enablement Technical Architects and align to the Architecture frameworks.

Work closely with Architecture Teams, Business Units and subject-matter-experts as a resource for alignment of training topics and materials to meet program goals, being customer relevant, accurate and engaging

Content Development: Work collaboratively with Instructional Designers, continuously refresh and develop course content and lead the team as a Collaboration subject matter expert (SME)

Continuously evaluate technical curriculum and assessment materials relative to Cisco Business Climate (VTs, Industry, Company meetings, Earnings Calls, GSM Presentations, CiscoLIVE!, etc.)

Develop and maintain course content, gamification, curriculum materials and assessment/exams Consult and leverage relationships with the appropriate organizations such as Sales, BU, VT, CPOC, dCloud, TSN etc., to achieve joint organizational and business program goals

Instructional Delivery: Live in-person technical/sales training to Associate Systems Engineers (ASE) and Associate Sales Representatives (ASR). Delivery may also include virtual platforms (such as our Digitally Connected Virtual Classroom/TelePresence), WebEx, video, etc.)

Participate as part of CSAP innovation team exploring new technologies and methods of delivery

Understand and apply architectural design principles to classes and reinforcements

Recording Content: Confident with an exceptional ability to be “on camera” to deliver and record content in various forms

Additional Duties: Provide individual and group coaching, mentoring and feedback to maximize development plans

Regularly serve as a resource to assess and provide development feedback to Learners and team

Pursue ongoing hands-on technology exposure outside of the classroom to ensure relevancy

Provides product / technical updates to the global program team

Participate as part of global cross-functional team responsible for CSAP's technology platforms enabling the Virtual Learning Experience (example: Digitally Connected Virtual Classroom technologies, Lightboard Studio, Digital Whiteboards, Spark Boards/Rooms, etc.)

Continuously strengthen your technical skills by attending/tracking SEVTs, hands on projects, labs, and technology and industry exposure.

Independently manage program related projects

Actively participate in recruiting efforts, as needed

Evangelizes program success stories inside / outside the program

Advance the global mission of the WW Sales Training programs by driving initiatives related to program collaboration, innovation, consistency and cultural awareness

Background and Skill Sets:

The ideal candidate will have 5+ years of customer-facing sales experience in Systems Engineering, Consulting Systems Engineering or Sales roles (ex: PSS, etc.) with a focus in Collaboration

Focused on “business outcomes”, an ability to teach and articulate the business and technical benefits of Cisco's architectural solutions

Primary Technical Specialization (Collaboration) and secondary specialization in one, or more architecture area (i.e. Enterprise Networks, Security, Data Center, Cloud, etc.)

High energy, enthusiastic and engaging with a global audience of learners, with varying levels of experience, from early-in-career through highly experienced

Highly competent in white boarding, network designs, and concepts

Must possess exceptional presentation and storytelling skills to bring content to life

Demonstrated business acumen with global perspectives

Ability to observe, participate and accurately assess technical sales development plans

Ongoing evaluation of talent and methods of assessing and measuring AM and SE competencies including technical and sales skills

Ongoing coaching, mentoring and feedback to maximize individual development plans

Collaboratively work with our on-the-job experience partners; Customer Proof of Concept Labs, GOLD Labs, Technical Solution Network, Customer Briefing Centers, dCloud and Global Virtual Sales

Ability to lead cross functional programs and projects that result in shaping the strategy, success and sustainability of the curriculum and learning experience 


Bachelor’s degree is required or 5+ years of Industry experience. Advanced degree in Engineering, Business, Education, Instructional Technology, Organization Development, Training and Development or related field is preferred. 

Domestic and International travel will be required.

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