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End-User Operations Manager (Duluth)


Columbia, MD
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Job Details

Company AT&T

Job Title End-User Operations Manager (Duluth)

Jobid att4-6883433

Location: Columbia, MD, 21045, USA

Description Don't miss this opportunity to join
the company recognized by _Fortune_ magazine as the **_World's MostAdmired Telecommunications Company_** and ranked #4 on _DiversityInc's_
list of **_2011 Top_** **_50 Companies for Diversity._**

As the largest communications
company in the world, more than 120 million customers count on us every day to
deliver the wireless, Internet, data and advertising services that fuel their
businesses and connect them to their world. You will find yourself connecting
communications and technology with opportunities that will take you to places
you never imagined.

You don't have to be a tech whiz to join AT&T. It takes more than
technology to keep us ahead of the curve, and thanks to our teams of
legal/operations, marketing and finance whizzes, we do just that. Every day,
each works to ensure the success of the company while they advance their own

What does it take to join us? We
demand exceptional skills in your discipline and a real dedication to being the

After all, we're asked to keep AT&T profitable and on the cutting edge, and
at the same time, build on more than a century of innovation and success. We
are a world leader in communications and entertainment, and we plan to keep on



1.Managing operational end-user team responsible
for local hands-on support of computer hardware, software and firmware
including but not limited to cellphones/smartphones, desktop phones, laptops,
thick clients, thin clients, tablets, printers, scanners, pagers, fax machined

2.Ensuring service levels and objectives
are met.

3.Creating and implementing operations
improvements to meet established objectives across multiple facilities.

4.Developing processes for leveraging and
using resources to meet customer needs.

5.Developing and maintaining communications
with management and staff to ensure that service is delivered on time and
within budget or contractual obligations.

6.Investigating and resolving matters of
significance as appropriate.

7.Ensuring appropriate planning of the
impact of connectivity outages, service level agreements and other issues.

8.Preparing and providing program
management reports and briefings, manage deliverable schedules and support
process improvement.

9.Maintaining/tracking project status
(Integrated Master Schedule, documentation status, etc.); assign/track status
of key actions/tasks; keep leadership informed on status.

**RequiredSkills, Experience, and Education** The Level 2 Project Manager
shall have a Bachelor’s Degree in a Computer, Business or Math related field and
ten (10) years of experience as a program or project manager in managing
projects and contracts of similar scope, type, and complexity is required.
Shall have at least one (1) year of demonstrated experience in conducting
requirements analysis, resource allocation, project costing, deliverable
tracking, schedule and financial data monitoring, and reporting. Shall be
knowledgeable of the guidelines provided by the Federal Acquisition Regulation
(FAR) and Defense Federal Acquisition Regulation Supplement (DFARS), DoD 5000
series, and Intelligence Community Directive (ICD) 801 policies. PMP
certification, FAC-P/PM Entry Level certification or Defense Acquisition
Workforce Improvement Act (DAWIA) Level 1 certification in Program Management
is desired, although not required. An Associate’s Degree and an additional
seven (7) years may be substituted for the Bachelor’s Degree.

**Required Clearance:** Candidate must have a TS/SCI
polygraph clearance

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