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Engagement Director, Optum Government – Nebraska

UnitedHealth Group

Omaha, NE
Job Code:
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Job Details

Engagement Director, Optum Government – Nebraska(Job Number:731878)

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions by assisting with Operational Projects throughout the organization! Join us and start doing your life's best work.(sm)

Optum Government implements and operates solutions that provide a range of business services supporting State and Federal programs. Client contracts include multiple services that are internally provided by different teams across Optum and delivered in a matrix environment. The Program Delivery Leader role is the single senior on-site executive responsible to manage client relationships, transitional implementations, and on-going operations ensuring the client receives a high quality, professional and seamless integrated experience.

The ideal candidate has extensive experience as a delivery professional managing relationships with State or Federal government executives in both implementation and on-going operations phases of large government health services contracts. The ideal candidate will be an established leader with operational credibility and experience in the areas of implementing business service operations and Medicaid Management Information Systems (MMIS) or commercial off the shelf solutions (COTS), and leading efforts that bring best possible solutions to the marketplace.

Upon contract award, this role will have responsibility for all aspects of the implementation program including establishing relationships, establishing consistent governance and management processes, driving results within the contracted scope and managed budget expectations, and ensuring quality and value are delivered efficiently to the client.

The role will transition to on-going operational management end-to-end for all services after implementation. The role will also foster and support business development activities related to enhancements or additional scope. This individual will have strong executive presence and be able to clearly discuss and communicate product value and benefits to customers, prospects, and internal and external partners.

Primary Responsibilities:

  • Establish transition teams at the beginning of a new contract with efficiency and clarity for the client
  • Establish and maintain positive relationships with the client’s executive leadership
  • Establish and maintain positive relationships with various Optum and UnitedHealthcare delivery teams
  • Gain agreement and establish client management and governance procedures to be followed throughout the engagement
  • Establish and manage the overall direction, coordination, implementation, execution and completion of the implementation projects and on-going operational services
  • Deliver results with efficiency, quality, and customer value; measure and report results to the client and to Optum stakeholders
  • Engage client and Optum stakeholders to manage budgets, risks and timely resolution of issues
  • Ensure in scope deployments are completed on time and per contract requirements
  • Ensure operational services are delivered with quality and within KPI and SLA requirements
  • Seek ways to continuously improve quality, effectiveness and efficiency with the client
  • Prioritize multiple demands and ideas based on available resources
  • Support decisions and act quickly and effectively to sustain progress
  • Navigate and influence multiple cross-functional teams (both client, Optum and United Healthcare) in a complex work environment
  • Lead the implementation of Optum Government products including business services and technology platforms for Integrated Eligibility, Optum Medicaid Managed Services, and new products and services under development or enhancement
  • Foster and support business development opportunities while engaged with the client

Job General Operations Management
Primary Location US-NE-Omaha
Other Location US-NE-Lincoln
Organization Government Solutions Sr Mgmt
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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