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Engagement Manager - Optum Analytics - Boston, MA

UnitedHealth Group

Boston, MA
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Job Details

758005 Engagement Manager Optum Analytics Boston MA

Engagement Manager - Optum Analytics - Boston, MA (758005)

Position Description

Optum combines data, technology, and expertise to power modern health care. The Data & Advanced Analytic Tools Client Solutions team drives the adoption and use of Optum’s data assets and technology solutions in the Life Sciences industry.


Optum's industry - leading data assets include clinically - robust Electronic Health Record (EHR) data spanning the care continuum (from the legacy Humedica business), eligibility - controlled affiliate and non - affiliate insurance claims data, a new class of deterministically - linked Integrated EHR and claims data, and linked profile data including socio - economic information and health risk assessments (HRAs). Optum’s data assets enable our clients to enrich their view of the patient and the patient journey through the healthcare system, serving needs across a spectrum of functional areas including real world evidence, health economics and outcomes research, safety and surveillance, epidemiology, and product commercialization.


Optum’s advanced analytic tools empower our clients to harness intelligence from these data assets with scale. Optum’s suite of tools include NorthStar, an application that reveals how the patient’s clinical presentation impacts treatment choice, Clinformatics for Managed Markets, an application that assesses the effect of plan design and patient cost - sharing on drug utilization, Clinformatics for Clinical Trials, an application that optimizes clinical trial recruitment, and a next generation set of advanced analytic applications designed for a platform ecosystem, including a patient journey module.


Our wealth of data and tool solutions, combined with our industry expertise, is uncovering novel insights and driving real world change.


We’re now looking for a dynamic Engagement Manager to support Data & Advanced Analytic Tools, working closely with our clients across the industry.


This Client Solutions Team manages, grows, and develops relationships with research, scientific, and commercial leaders at life sciences companies through the use of Optum’s data assets and technology applications.


The Engagement Manager is expected to support the Director serving as the primary point of contact for a collection of clients. The Engagement Manager should become an expert in the contents and uses of Optum Life Sciences' data applications. Success in this role requires: (a) the ability to engage and educate clients and prospects about the assets and capabilities of Optum Life Sciences; (b) creativity to identify and frame specific, even novel, responses to the client's request; (c) comfort leading cross-functional projects inside a matrix and geographically dispersed organization; and (d) collaboration with sales professionals and other Optum colleagues who may be pursuing or serving the same companies.


Primary Responsibilities:

  • Support client relationships: listen, understand, and articulate client needs
  • Drive the value of Optum’s data by using a consultative business approach with pharmaceutical and biotechnology clients
  • Interface with clients and develop strong client - vendor relationships
  • Serve as a subject matter expert for web - based analytics platforms
  • Facilitate strategy and planning sessions with clients to determine how data can be leveraged to answer key business questions and improve operations
  • Partner with internal sales team to prioritize opportunities requiring pre - sales analytic efforts
  • Develop case studies and business proposals to support business needs
  • Partner with analytic teams to accurately define project objectives and determine methods for fulfilling objectives; establish and communicate timelines to all impacted parties, including potential delays
  • Communicate and evaluate customer feedback in collaboration with Optum’s product development team to improve and advance products and processes
  • Predict emerging customer needs and participate in the development of innovative solutions to meet those needs
  • Motivate, recruit and train members the team



Required Qualifications:

  • 4+ years executive account management experience in a health care environment with a strong attention to detail
  • Specific experience in process improvement design and implementation is particularly helpful in order to help guide clients effectively
  • Deep practical knowledge of clinical / operational data and analytics in either the inpatient or ambulatory domain
  • Deep domain expertise in health care system dynamics, particularly as it relates to health care reform and ACOs
  • Can establish credibility and rapport successfully with stakeholders at all levels
  • Proven experience in building relationships, motivating, and collaborating at an executive level   
  • Excellent communication, interpersonal, technical, and organizational skills
  • Strong analytical and problem solving skills
  • Can adapt quickly and flexibly in a dynamic environment
  • Detail - oriented, efficient, organized, resourceful, and highly productive
  • Proficient in MS Word, Excel, PowerPoint, and MS Project
  • Willingness and ability to travel (up to 25% travel)

Preferred Qualifications:

  • Clinical Experience, RN, LPN, Pharmacist, etc.
  • Consulting experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Account Management, Data Analytics, Boston, MA, Massachusetts, Telecommute

Job Details

  • Contest Number758005
  • Job TitleEngagement Manager - Optum Analytics - Boston, MA
  • Job FamilySales Support
  • Business SegmentOptumInsight

Job Location Information

  • Boston, MA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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