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Engagement Specialist - Miramar, FL Telecommute

UnitedHealth Group

Miramar, FL
Job Code:
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Job Details

740713 Engagement Specialist Miramar FL Telecommute

Engagement Specialist - Miramar, FL Telecommute (740713)

Position Description

Position Description: 
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
Our Engagement Specialists have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
Primary Responsibilities:
  • Make outbound calls from an automated dialing system to members who have been diagnosed with diabetes
  • Perform assessments via phone
  • Determine the level of care that the members need moving forward
  • Document all of your work in the system
  • You will make 50 outbound calls a day on average
  • Other duties as assigned
Required Qualifications:
  • High School Diploma / GED
  • 2+ years of customer service experience
  • Experience with Microsoft Word (ability to create, edit, save, and send documents)
  • Experience with Microsoft Excel (ability to perform data entry, create, and edit spreadsheets)
  • Bilingual in English and Spanish
  • Must be available to work Monday through Friday, 9:00 AM to 5:30 PM
Preferred Qualifications:
  • Call center experience
  • Experience working in a metrics driven environment where you have quotas / goals to achieve
Soft Skills:
  • Critical thinking skills
  • Ability to communicate technical information to non-technical personnel
  • Ability to work independently as well as within a team environment

This position requires ACHA Level II Background checks (fingerprinting) by the State of Florida for all Clinicians that have face-to-face contact with members and will require renewal every five years.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, Optum, Miramar, Florida, FL, customer service, healthcare, telephonic, patient interaction, field based, advocacy

Job Details

  • Contest Number740713
  • Job TitleEngagement Specialist - Miramar, FL Telecommute
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptum Operations

Job Location Information

  • Miramar, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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