ENGINEER.CUSTOMER SUPPORT

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1227524
New

What you'll do

  • Provide technical support for Email Security products to Cisco customers, partners, account teams and other internal technical support teams
  •  Continually develop working knowledge of networking products and protocols to provide first/second/third level technical support on a worldwide basis via phone, email, web and remote access in designated technology focus area.
  • Effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
  •  Share knowledge to build relationships, and effectively troubleshoot problems both alone and as part of a team.

Who You'll work With

Are you pre-wired to understand what customers WANT and what they NEED to deliver business outcomes quickly? Can you do this in an environment that handles 1.4 million calls per year -- in 17 languages -- from customers in 180 countries? Do you Achieve Results? Think Analytically? Manage Conflict and Customer Experience? Make Decisions with Critical Thinking? You may be a Cisco Customer Support Engineer… and we have the People Deal for you! 

Strategically positioned within the Cisco Services Organization, Cisco's Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none!

Who Are you

  • Graduate in Computer Engineering; Computer Programming; Information Technology; Management Information Systems & Computer Science
  • High Academic score at Graduate level
  • Previous Technical support, installation and customer facing experience in the technology industry.
  • Typically requires 4-8 years related experience configuring, supporting and troubleshooting networks, with strong experience supporting network security products, including Email/Web Security Solutions.
  • Good technical foundation in networking & security is required, ideally CCNP or above (CCIE is a preferred)
  • Technical proficiency with email and the email infrastructure or web security technologies and networking infrastructure. Prior experience with web security, firewalls, web proxy technologies is a plus.
  • Experience with Linux Administration/FreeBSD, Advanced Wireshark analysis & Python Programming.
  • Understanding of security protocols- SSL, IPSE, ACL and security policies.
  • Strong customer focus and willing to help peer and customer with an attitude provide solutions
  • Ability to work under minimal supervision
  • Excellent verbal and written communication skills
  • Strong teamwork and collaboration skills. Able to work effectively with and collaborate with other workgroups.
  • Logical approach to problem solving and diligence
Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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