Engineer Customer Support

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1022929
The Business Entity
Technical Services is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experiences. our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC.

The Team
The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. “Work hard, play harder” is the motto of the team.
The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-and-every-one of them bring great value to the table.
Our team has global presence located in 3 US centers, 1 Brussels center and 2 India centers.

Roles/Responsibilities:
The engineer will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
The engineer will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
The engineer will simulate technical problems in lab environment.
The engineer will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
The engineer will provide internal and/or external technical presentations (cross-training).
The engineer will escalate some specific problems to the responsible Business Units for product enhancement.
The engineer will work closely with his colleagues to achieve common goals.
The engineer will strive to technical excellence and expertise.

Minimum Qualifications
* Cisco Voice/Data Center/Routing & Switching background
* Customer Support Experience (2+ years)
* Professional level certification in Cisco technologies (CCNP, CCVP)
Proficient with technologies such as Call Manager, Multi Services, gateways, Cisco Unity Connection, Telepresence, Jabber, Cisco Unified Presence, CWMS etc.
* Bachelors in a technical field (CS/EE preferred) or equivalent plus 1-3 years related experience
* Solid Communication Skills (Written/Verbal/Presentation)
* Solid team player

Desired Skills
CCIE desired
Masters in a technical field (CS/EE preferred) or equivalent

About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco

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