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Engineer Network Field Operations


New Delhi
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Job Details

Company AT&T

Job Title Engineer Network Field Operations

Jobid att4-4032459

Location: New Delhi, IND

Description Support Network Operations / Service Operations Centres to provide on-site testing, troubleshooting and physical break/fix support for all network node site reported faults.

**Roles and Responsibilities:**

Support Network Operations / Service Operations Centres to provide on-site testing, troubleshooting and physical break/fix support for all network node site reported faults.

• Provide on-site support 24x7 for Priority 1 failures to all AT&T owned equipment in network sites.

• Support Network Operations center callouts and respond on site to all requests to assist in troubleshooting network, infrastructure and environmental alarms ensuring site remains at a constant environmental standard 24x7.

• Manage site Power and Building environmental services though the maintenance contractor or data centre (Telehouse) supplier for Generator, UPS, Air-conditioning, Fire and Access control/security systems.

• Ensure all node site planned work is carried out using agreed standards and processes and by the specified work by date.

• Ensure that network, system and site routines are carried out on time, as scheduled.

• Report site alarm conditions for action to maintenance contractors and network operations when required.

• Ensure all site documentation is maintained, stored, updated and used. Documentation such as logs, site diagrams, cable/equipment labeling, equipment layout.

• Ensure prompt dispatch and return of faulty components to vendors according to the RMA process specified in the vendor maintenance contracts.

• Maintain Network and test equipment stores and spares using Inventory management systems and following agreed process and ensuring that all inventory movements are tracked.

• Respond to requests for on site customer support for complex CPE issues and support of third party maintainers.

• Be aware of agreed quality engineering standards for the networks and ensure they are maintained and improved.

• Be involved in the production and maintenance of local site procedures.

• Undertake network equipment staging, configuration and testing as required.

• Perform site installation of new equipment, peripherals, cabling at the request of the Network Engineering teams.

• Ensure there is sufficient information, equipment, available resources, and a required completion date prior to accepting any task request.

• Perform all onsite cable installation, routing and management for all AT&T managed sites.

• Provide on-site support and test all cabling meets agreed AT&T standards on all telehoused sites.

• Liaise with carrier personnel, vendors and contractors to facilitate approved access to the AT&T node space, accompanying them and checking the quality of their work meets AT&T expectations.

• Working with the Telehouse supplier to ensure security process are adequate to protect AT&T equipment and that we comply with the specific Telehouse data centre operating requirements as defined in the SIA and local Telehouse processes documentation.

• Perform acceptance tests on new circuits 64k to STM64 and above, following AT&T test standards using calibrated Bit Error Rate testers etc.

• To participate in 24-hour callout roster providing 24 x 7 x 365 cover for all managed sites.

**Key Competencies and Skills:**

Experience in support carrier class communications networks. Knowledge of network PoP and/or datacenter on-site support functions and responsbilities. Sound knowledge of Cisco, Juniper and other data network technologies. Should be able to communicate in English (both oral and written) with global teams during installation and maintenance as well as local suppliers and carriers in local dialect. Should have a minimum of 2-3 years relevant experience and understanding of basic data networking concepts.

.Experience in handling server hardware support / break fix"

**Education and Qualifications:**

Bachelors degree in Telecommunications or equivalent, Good command of English both written and oral.

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