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Engineer, Problem Management

Prudential


Location:
Newark, NJ
Date:
04/24/2018
2018-04-242018-05-23
Job Code:
457118
Prudential
Apply on the Company Site
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Job Details

Position Title: Engineer, Problem Management
Job Code: 457118
Job Location: New Jersey-Newark
Description:

The Engineer position on the Problem Management team in the Customer Office is part of the Technology Production Operations team. The incumbent will be responsible to coordinate the investigation to determine root cause of Incidents, identify workarounds, and follow up for permanent resolution. Near real time metric reporting is required as well as producing reports for the management team.

 

A close working relationship with Product Management, Development Leads, Architects, and QA Leads is essential. The goal is to identify trends to proactively prevent Incidents from happening and minimizing the impact of Incidents that cannot be prevented.

 

You will get to work in an exciting and engaging agile startup environment where you will be encouraged to expand your skills, test your creative boundaries, share new ideas, and most importantly - have fun.


  • Minimum of 3 years IT Operations experience including ITSM and Production Support or related
  • Knowledge of the Problem Management function required
  • Experience with Java, SOA (Service Oriented Architecture), AWS Cloud a plus
  • Experience with Splunk a plus
  • Experience in metrics gathering and reporting
  • Experience documenting processes and SOPs
  • Strong business background and/or development experience with large complex business applications across all phases of an application development project
  • Must operate with an insatiable appetite for learning and sharing new trends in technology
  • The motivation to recognize and implement process improvements
  • Advanced written and verbal communication skills are a must
  • Ability to prioritize work
  • Bachelor's degree in Computer Science, Information Technology or related field or equivalent relevant experience. MS/MBA a plus
  • ITIL Certification a plus

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Technology
Schedule: Full-time
Apply on the Company Site
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