Engineer Technical Support

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Professional Services
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1211107
New

What You'll Do

 

  • Provide phone/email/fax consultation to independently debug complex product problems.
  • Provide systems/product training.
  • Acts as a focal point for large account network problem resolution.
  • Acts as a technical expert.
  • Provides support on a world-wide basis.

Deliverables:

  • The engineer will provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
  • The engineer will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.
  • The engineer will simulate technical problems in lab environment. 
  • The engineer will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
  • The engineer will provide internal and/or external technical presentations (cross-training). 
  • The engineer will escalate some specific problems to the responsible Business Units for product enhancement. 
  • The engineer will work closely with his colleagues to achieve common goals. 
  • The engineer will strive to technical excellence and expertise.

Who You'll Work With

 

The TAC team is responsible for holistically resolving challenging issues across Cisco's Technologies and Product Families our Cloud Service Providers deploy.  The team provides 24x7 worldwide technical support for Cisco products

Who You Are

  • Looking for candidates with good attitude and Customer support expertise in Cisco Security technologies.
  • 3 to 7 years Support experience in Cisco Security technologies like Cisco ASA firewall, IPsec, VPN, AAA, ISE, IPSec, GRE.
  • Good understanding of TCP/IP, Routing, and Switching fundamentals will be preferred.
  • Solves product and network problems of high complexity. Has strong knowledge in Network Security Technologies
  • Provides consultation to independently solve complex product and network problems.
  • Effectively utilizes complex lab setups to duplicate and solve problems.
  • Provides systems/product training and intellectual property material.
  • Acts as a point of contact for large account network problem resolution.
  • Submits complete and correct defect reports in area of expertise.
  • Is a certified technical expert in at least one area (in Security Technologies).
  • Consults with other Teams in Cisco to assist Customers.
  • Engages as technical representative on escalated customer issues.

Why Cisco

 

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

 

We Are Cisco.

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