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Enterprise Consumer Domain Architect - UnitedHealthcare

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

Enterprise Consumer Domain Architect - UnitedHealthcare(Job Number:688942)




In this leadership role, you will be focused on developing the strategy, and corresponding architecture to support this strategy, for Consumer Engagement initiatives across the UnitedHealthcare organization. This includes all consumer-facing delivery channels (web portals, mobile apps, IVRs, Contact Center apps, Marketing, Fulfillment) and the corresponding Consumer Data strategy. Key responsibilities of this role will include:



  • Engaging with business leaders (Consumer Experience Officers and others) to understand engagement strategies

  • Fully understanding the technologies that currently support those strategies

  • Define and direct the overall consumer business architecture structure

  • Ensure overall integrity of the architecture leveraging architecture standards

  • Advise and educate on consumer strategy architectural issues to ensure business and technology partners are aligned with the future state architecture

  • Maintain a strategic view of the consumer business architecture to meet the emerging needs of the business

  • Utilize architecture expertise and experience to resolve key business and business process issues as they relate to consumer strategies and programs

  • Consult on the implementation of business technology solutions based on architectural requirements within the Consumer domain

  • Demonstrate maturity in the use of business architecture tools, techniques, and processes

  • Lead the creation and evolution of the Consumer Business Architecture function, including the coordination of an appropriately balanced pursuit of enterprise information systems, data, technical and solution architecture viewpoints

  • Lead the identification and analysis of business drivers to derive enterprise business, information, technical and solution architecture requirements

  • Lead the development of an implementation plan for consumer focused business architecture, based on business requirements and IT strategies; overseeing business architecture implementation and ongoing refinement activities, as well as the documentation of all consumer focused design and analysis work

  • Analyze industry, technology and market trends to determine their potential impacts on the enterprise

  • Analyze the current consumer focused business and IT environment to detect critical deficiencies and recommend solutions for improvement

  • Define organizational requirements for the resources, structures and cultural changes necessary to support consumer focused business architecture

  • Promote the business architecture process, outcomes and results to the organization (including IT and business leaders), including assessing (through appropriate metrics) and communicating the achievement and impact of the function

  • Collaborate with peer Business Architects in the development and execution of Business Architecture communication and education plans

  • Lead and manage a team of Business Architects


Job IT Architecture
Primary Location US-MN-Minnetonka
Other Location 
Organization UHC IS
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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