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Enterprise Management Operations Manager (Duluth)


Columbia, MD
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Job Details

Company AT&T

Job Title Enterprise Management Operations Manager (Duluth)

Jobid att4-4432031

Location: Columbia, MD, 21045, USA

Description 1. Managing operational tools team responsible for monitoring the operational infrastructure, supporting asset and inventory management, change and configuration management, problem and incident resolution, availability and capacity management. Examples of Enterprise Management tools include: ServiceNow, Solarwinds, and Splunk.

2. Ensuring service levels and objectives are met.

3. Creating and implementing operations improvements to meet established objectives across multiple facilities.

4. Developing processes for leveraging and using resources to meet customer needs.

5. Developing and maintaining communications with management and staff to ensure that service is delivered on time and within budget or contractual obligations.

6. Investigating and resolving matters of significance as appropriate.

7. Ensuring appropriate planning of the impact of connectivity outages, service level agreements and other issues.

8. Preparing and providing program management reports and briefings, manage deliverable schedules and support process improvement.

9. 9. Maintaining/tracking project status (Integrated Master Schedule, documentation status, etc.); assign/track status of key actions/tasks; keep leadership informed on status.

Fourteen (14) years of experience as an SE in programs and contracts of similar scope, type and complexity is required. Demonstrated experience in planning and leading Systems Engineering efforts is required. Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.

Required Clearance: Candidate must have a TS/SCI polygraph clearance

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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