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Enterprise Service Desk Specialist Senior (Government) Camp Pendleton, CA

AT&T


Location:
San Diego, CA
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
att4-5547170
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Job Details

Company AT&T

Job Title Enterprise Service Desk Specialist Senior (Government) Camp Pendleton, CA

Jobid att4-5547170

Location: San Diego, CA, 92108, USA

Description **This position is located in Camp Pendleton, CA**



High school Diploma or General Equivalency Diploma (GED)



+ Conduct operations in support of the Service Desk

+ Execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues

+ Open and close tickets

+ Correlate events and incidents for management of Information Technology Services.

+ Certified in accordance with DOD8570.01-M Information Assurance Technician II.

+ Aminimum of 2 year of customer service experience in an IT environmentincluding 2 year of ticketing system experience, plus an understandingof Service Level goals and targets, 1 year of experience in Remote DeskTakeover tools and usage.



ITIL v3 Foundations preferred



Must be a US Citizen and possess a clearance



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



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